Front Desk Agent

Join our energetic team at Lodge Tower, managed by East West Hospitality, awarded Best Property Management by Best of Vail Valley! Positioned at the heart of the Vail Village, the Lodge Tower stands as a leading condominium property, offering unparalleled access to the terrain of Vail Mountain, just steps away.

We're on the lookout for a Front Desk & Reservations Agent with a passion for customer service. Daily tasks in this role include maintaining and promoting guest hospitality at all times, ensuring the Front Desk is functioning and organized in such a way as to ensure smooth check in and check out, a focus on guest satisfaction at all times, and assisting guests with reservations. This role presents an exciting opportunity to kickstart or advance your career in the hospitality industry at one of Vail's premier destinations. If you're a dedicated professional with a track record of excellence and a helpful, friendly demeanor, we're eager to connect with you!

Duties include:

• Provide authentic hospitality to guests and owners throughout their entire stay, ensuring satisfaction from arrival to departure.
• Engage with guests and owners in a friendly and responsive manner, addressing their needs and concerns with transparency and helpfulness.
• Drive revenue growth by implementing effective up-selling techniques and sales strategies.
• Foster collaborative relationships with all departments to facilitate smooth operations and achieve collective objectives.

Location: Lodge Tower                                                                                       

Job Start Date:  ASAP 

Employment Status:  Full Time & Part Time Seasonal available

Pay Rate: $21/hour + the opportunity to earn commissions!

Schedule: Scheduled days to be determined

Posting Closes: 5/18/2025

• Experience in customer service preferred (but will train the right person!
• Must be 18 years or older
• Fluent in both written and spoken English
• Proficient with a variety of office equipment including computers, printers, calculators, fax machines, copiers and telephones

Benefits & Perks:

East West Hospitality offers a comprehensive benefits package designed to support your well-being and professional growth. Enjoy Paid Time Off, and Paid Sick Time, along with Health Insurance options-choose from three plans! We also provide Dental, Vision, and Accident Insurance, Life Insurance, and a Winter Incentive Program that includes a merchant pass or an end-of-season bonus. Our 401(K) Plan comes with a discretionary employer match, and you’ll have access to Career Development Trainings to enhance your skills. Additional perks include discounts at Eye Pieces and Venture Sports, corporate savings through Perk Spot, and a Sabbatical Program. We also offer a $500 Referral Program and an Employee Assistance Program to ensure your overall well-being.

Why East West Hospitality:

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.

We hope you’ll consider joining us! Visit our website to learn more about East West Hospitality at jobs.eastwest.com/culture.