Front Desk Agent

Join The Charter is looking for a Front Desk Agent who’s ready to bring energy, professionalism, and warmth to every guest interaction. In this front-line role, you’ll handle check-ins, check-outs, and reservations with efficiency and a smile-while helping guests make the most of their stay by sharing all that our property and the surrounding area have to offer. If you love solving problems, creating great first (and last!) impressions, and keeping things running smoothly in a fast-paced environment, we want to meet you!

What You’ll Do:

• Welcome & Check-In/Out: Be the first friendly face guests see, ensuring a smooth arrival and departure experience.
• Guest Assistance: Answer questions, provide recommendations, and make every guest feel at home.
• Exceptional Service: Deliver top-tier hospitality, anticipating needs and exceeding expectations.
• Problem Solving: Handle guest concerns with professionalism and a smile, turning challenges into solutions.
• Resort Ambassador: Highlight and promote our incredible property and amenities to enhance each stay.

What’s in It for You:

• On-Site Parking - No hassle, no stress-just easy access to work.
• Ski & Mountain Bike Breaks - Hit the slopes or trails during your downtime!
• Employee Meals in Peak Season - Stay fueled with delicious meals while you work.

Details at a Glance:

Location: The Charter, Beaver Creek, CO

Start Date: 8/11/2025

Employment Type: Full-Time Year-Round 

Pay: $22/hour

Schedule: 5 days/week with 2 consecutive days off, 2:00pm - 10:00pm. 

Posting Close Date: 8/10/2025 (or when filled)

We’re looking for a customer service superstar with strong communication and phone etiquette skills to create exceptional guest experiences. You should be proficient in basic computer software, including Excel and Word, and eager to learn our property management system. Organizational skills and multitasking come naturally to you, and you thrive in a fast-paced environment, staying composed under pressure. If you're a team player with a passion for hospitality, and bilingual in Spanish- even better!

Benefits & Perks:

Enjoy complimentary on-site parking in Beaver Creek Village and ski breaks! East West Hospitality offers a comprehensive benefits package designed to support your well-being and professional growth. Enjoy Paid Time Off, and Paid Sick Time, along with Health Insurance options-choose from three plans! We also provide Dental, Vision, and Accident Insurance, Life Insurance, and a Winter Incentive Program that includes a merchant pass or an end-of-season bonus. Our 401(K) Plan comes with a discretionary employer match, and you’ll have access to Career Development Trainings to enhance your skills. Additional perks include discounts at Eye Pieces and Venture Sports, corporate savings through Perk Spot, and a Sabbatical Program. We also offer a $500 Referral Program and an Employee Assistance Program to ensure your overall well-being.

Why East West Hospitality

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.

We hope you’ll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.