Front Desk Assistant Manager

$500 Sign On Bonus!

Take your next career step with East West Hospitality, a company renowned for excellence in property management, as the Front Desk Assistant Manager at The Charter at Beaver Creek. The Front Desk Assistant Manager reports directly to the Director of Hospitality and together they help lead a talented Front Desk team. The Front Desk Assistant Manager role is to enhance the guest experience by creating positive, memorable first impressions, and contribute to the operational success of our esteemed property. The Front Desk Assistant Manager role is perfect for those who excel in multi-tasking, enjoy problem solving, and possess a genuine passion for hospitality.

Duties Include:

• Lead by Example in Guest Service: Set the tone for the Front Desk team by consistently providing genuine, attentive service and upholding high standards of professionalism, teamwork, and guest interaction.

• Guest Conflict Resolution: Take ownership of guest concerns by responding promptly, empathetically, and effectively-using sound judgment and creative problem-solving to ensure guest satisfaction.

• Front Desk Operations Oversight: Manage daily operations including check-in/out, room assignments, key distribution, payments, and room moves, ensuring accuracy, efficiency, and exceptional service.

• Manager on Duty: Serve as Manager on Duty as scheduled, making informed decisions, resolving guest issues, handling emergencies, and maintaining property standards in the absence of senior leadership.

• Interdepartmental Coordination & Group Support: Collaborate with department leads to ensure seamless service and guest satisfaction; assist Sales and Reservations by managing group rooming lists, room blocks, and group arrivals/departures.

Location: The Charter, Beaver Creek, CO

Employment Status: Full Time, Year Round

Start Date: 8/13/2025

Posting Closing Date: 07/31/2025 (or until filled)

Pay Rate: $55,000 - $65,000 Depending on experience. $500 Signing bonus paid half after 30 days and the second half after 90 days.

The ideal candidate brings a strong blend of leadership, emotional intelligence, and operational know-how. Exceptional communication and interpersonal skills are key to building guest rapport and fostering a positive, collaborative team culture. Leading by example-with integrity, professionalism, and a service-first mindset-sets the tone for the front desk. Success in this role requires confident problem-solving, especially when resolving guest concerns with empathy and diplomacy. Candidates should excel in time management, multitasking, and attention to detail in a fast-paced environment, while remaining flexible, dependable, and genuinely passionate about hospitality.

About You:
* Minimum 1 year of front desk experience; knowledge of hotel/property management systems (PMS)
* Strong organizational, time management, and communication skills
* Experience coaching and training team members
* Proficient in supply ordering and inventory control
* Ability to multitask and perform well under pressure

Benefits & Perks:

Enjoy complimentary on-site parking in Beaver Creek Village, ski breaks, and a 50% discount at The Charter Steakhouse, our onsite restaurant! East West Hospitality offers a comprehensive benefits package designed to support your well-being and professional growth. Enjoy Paid Time Off, and Paid Sick Time, along with Health Insurance options-choose from three plans! We also provide Dental, Vision, and Accident Insurance, Life Insurance, and a Winter Incentive Program that includes a merchant pass or an end-of-season bonus. Our 401(K) Plan comes with a discretionary employer match, and you’ll have access to Career Development Trainings to enhance your skills. Additional perks include discounts at Eye Pieces and Venture Sports, corporate savings through Perk Spot, and a Sabbatical Program. We also offer a $500 Referral Program and an Employee Assistance Program to ensure your overall well-being.

Why East West:

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.

We hope you’ll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.