Front Desk Coordinator

Title: Front Desk Coordinator

Department: East West Urban Management

Wage Category: Non-Exempt

Wage Range: $17.00 per hour, depending on experience

 Other internal contacts: Maintenance, Accounting, Concierge

External contacts: Owners, Residents, Guests, Real Estate Professionals, Contactors

Job Summary:

The Front Desk Coordinators are the familiar faces providing a welcome greeting to all residents and guests. In order to provide resort level service, the Front Desk Attendant will be responsible for upholding the highest standards of professionalism in a busy, urban office. Some of the job responsibilities include: answering telephones, managing daily calendar, corresponding with clients via email, in person, and on the phone, checking in and out keys, logging incoming package deliveries, delivery of concierge packages and providing neighborhood information. This position requires weekends and is a floater position between our other properties.

About Us:
We are a bustling, urban office responsible for managing multiple properties in LODO, and around the Denver area. We believe in quality service performance and integrity.  We are committed to providing five-star service in all we do.

About You:
You know customer service comes first. You’re a self-starter with a can-do attitude. You have the ability to multitask and welcome the opportunity to stay busy throughout the day.  

Job Duties:

1. General Office Duties
2. Opening and closing the office
3. Answering and routing phone calls
4. Checking emails and responding to all inquiries
5. Ability to compose official emails to residents  
6. Assist with concierge services
7. Take prospective renters to tour available units
8. General filing
9. Assisting with mailers
10. Monitor properties for security via cameras
11. Any other duties assigned by supervisor
12. Standards of Dress
13. Uphold a clean and well-groomed appearance
14. Semi business casual, no jeans

Job Specifications:

1. Knowledge of basic Microsoft applications
2. Ability to fax, copy, scan
3. Ability to lift heavy packages
4. Must be proficient in English language
5. Ability to communicate effectively both written and verbal

Schedule:
Full time. 9:00-6:00. Weekends required.  

 

 

 

 

 

 

Minimum Qualifications:

Experience in customer service / administrative field.

Preferred experience in hotel or property management 

High School Diploma or equivalent