Front Desk Lead - The Charter

***INTERNAL CANDIDATES ONLY***

The Charter, managed by East West Hospitality, at Beaver Creek is one of Colorado’s most celebrated mountain properties, has an opportunity for a Front Desk Lead.

Duties Include: 

• Provide exceptional guest and owner service, including greeting, check-ins, check-outs, and creating reservations via calls and emails.
• Answer and route incoming phone calls with professionalism.
• Assist with emergency on-call duties every other week during evenings/nights.
• Take on enhanced responsibilities: updating daily checklists, training new hires, and performing additional clerical tasks.
• Support the Front Desk Manager with assigned duties and ensure smooth front desk operations.

Work Location: The Charter

Job Start Date: 11/15/2024

Employment Status: Full Time Year Round                                       

Pay Rate: $23.00/hour

Schedule: Three to Four 10-hour shifts per week

We're seeking a team player with prior guest or customer service experience who thrives in a fast-paced environment. Strong written and verbal communication skills in English are essential, along with basic computer and phone proficiency. If you're detail-oriented, a problem-solver, and can juggle multiple tasks while delivering outstanding service to both internal and external customers, we want you on our team! A flexible schedule, including availability on weekends and holidays, is a must for this role.

Benefits & Perks:

Enjoy complimentary on-site parking in Beaver Creek Village and ski breaks! East West Hospitality offers a comprehensive benefits package designed to support your well-being and professional growth. Enjoy Paid Time Off, and Paid Sick Time, along with Health Insurance options-choose from three plans! We also provide Dental, Vision, and Accident Insurance, Life Insurance, and a Winter Incentive Program that includes a merchant pass or an end-of-season bonus. Our 401(K) Plan comes with a discretionary employer match, and you’ll have access to Career Development Trainings to enhance your skills. Additional perks include discounts at Eye Pieces and Venture Sports, corporate savings through Perk Spot, and a Sabbatical Program. We also offer a $500 Referral Program and an Employee Assistance Program to ensure your overall well-being.

Why East West Hospitality:

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.

We hope you’ll consider joining us! Visit our website to learn more about East West Hospitality at jobs.eastwest.com/culture.