Front Desk Manager

Are you a hospitality professional who thrives at the intersection of guest service and community engagement? We’re looking for a Front Desk Manager to lead operations at Borders Lodge, serving both hotel guests and property owners. This dual-role position is perfect for someone who can balance day-to-day front office operations with the responsibilities of owner relations and HOA coordination. You’ll ensure seamless check-ins, manage guest and owner requests, support governance communication, and work closely with the Owner Representative on projects and association initiatives. If you have strong hospitality experience, a deep understanding of HOA dynamics, and excellent communication and organizational skills, this is your opportunity to lead with purpose!

Duties Include:

• Supervise front desk staff in delivering outstanding guest service during check-in, check-out, and throughout the stay.
• Resolve guest complaints and service issues professionally and efficiently.
• Ensure lobby presentation and guest touchpoints meet luxury or brand standards.
• Maintain up-to-date knowledge of room inventory, hotel amenities, and guest packages.

Location: Borders Lodge 
Start Date: ASAP
Employment Status: Full Time, Year Round
Schedule: AM and PM shifts, including weekends and holidays
Pay Rate: $55,000 - $60,000 per year depending on experience
Posting Close Date: 5/30/2025 (or when filled)

Ideal candidates will have at least one year of condo/hotel experience, a high school diploma (college degree preferred), and a proven ability to balance guest satisfaction with operational excellence. Fluency in English is required; Spanish is a plus. You should be comfortable with Microsoft Office, standard office equipment, and eager to learn property management systems.

Benefits & Perks:

In addition to onsite parking, our benefits package is designed to enhance your overall experience and well-being. Winter Incentive Program for full-time employees, and generous Paid Time Off. Choose from three Health Insurance plans, along with Dental, Vision, & Accident Insurance, and Life Insurance, all available for full-time staff. We offer a 401(K) Plan with a discretionary employer match. Our commitment to your growth includes Career Development Trainings and Discounted Gym Memberships at The Athletic Club Westin. You’ll also benefit from Discounts at Eye Pieces, Corporate Discounts through Perk Spot, a Sabbatical Program, and a $500 Referral Program. Join us and experience a comprehensive benefits package that supports your professional growth and personal well-being!

Why East West:

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.

We hope you’ll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.