Front Desk Supervisor - Solaris Residences

INTERNAL CANDIDATES ONLY!!!

This is an exciting opportunity for current East West Hospitality employees to take the next step in their career at Solaris Residences! As Front Desk Supervisor, you’ll build upon your existing expertise and take on a leadership role that fosters teamwork, consistency, and exceptional guest service. In this role, you’ll partner closely with management and your fellow Front Desk Agents to ensure that standards are clearly communicated, upheld, and celebrated. You’ll lead by example with positivity and professionalism—identifying training opportunities, encouraging growth, and inspiring your team to deliver the seamless, high-touch experience Solaris is known for.

Duties Include:

• Lead daily Front Desk operations, serving as a key point of contact for guests, owners, and team members to ensure seamless communication and service.

• Partner with management and department leaders to coordinate requests, resolve issues, and uphold property standards.

• Oversee and verify accuracy in rates, fees, and billings while supporting efficient, error-free transaction processing.

• Promote teamwork, clear communication, and consistent application of policies and best practices across the Front Desk.

• Cultivate trusted relationships with guests and owners—anticipating needs, identifying opportunities for improvement, and elevating the overall experience.

Start Date: 10/25/2025

Employment Status: Full Time, Year Round

Pay Rate: $27 - $30 per hour, dependent on experience

Schedule: Primarily 7am to 3pm with some options for flexibility based on operational need. 

Posting Closes: 10/25/25 or when filled

INTERNAL CANDIDATES ONLY

Our ideal candidate is a current East West Hospitality employee with 3+ years of hospitality or front desk experience, ready to take the next step in their career. You bring strong, professional communication skills, both written and verbal, and are proficient across a variety of computer programs and property management systems. You approach your work with empathy, honesty, and a commitment to learning, supporting your team and our guests with care and consistency. You take pride in upholding luxury through exceptional service, identifying opportunities for improvement, and contributing to a positive, solutions-focused environment.

Benefits & Perks:

Health Insurance - Choose from three plans! Dental and Vision - Two plans available; Voluntary Benefit Coverages; Life Insurance; Winter Incentive Program (EPIC Merchant Pass or equivalent End of Season Bonus; dependent on start date);401(K) Plan with discretionary employer match; Career Development Trainings; Discounted Gym Membership at The Athletic Club Westin; Discounts at Eye Pieces; Corporate Discounts with Perk Spot; Sabbatical Program;$500 Referral Program; Employee Assistance Program.

Why East West Hospitality:

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.

We hope you’ll consider joining us! Visit our website to learn more about East West Hospitality at jobs.eastwest.com/culture.