Front Desk Supervisor

Join an extraordinary team at The Westin Riverfront Resort & Spa, managed by East West Hospitality, where luxury and adventure blend seamlessly in the heart of the breathtaking Vail Valley!

We’re on the lookout for a Front Desk Supervisor with a guest-first mindset and a flair for delivering exceptional hospitality. If you have at least one year of leadership experience in a full-service or luxury setting, this is your chance to make an impact and create unforgettable moments for our guests.

What You’ll Do:
As Front Desk Supervisor, you’ll be the cornerstone of flawless guest experiences and efficient daily operations. From onboarding and mentoring team members to upholding brand standards, your leadership will shine. You’ll oversee guest check-ins, manage room keys and payments, handle room changes, and resolve guest concerns with poise. Acting as Manager on Duty, you’ll assign tasks, monitor team performance, and ensure every detail aligns with Marriott Bonvoy initiatives. Collaborating with the Front Office Manager, you’ll also help enhance guest stays through room upgrade programs and personalized touches that elevate the guest journey.

What's Hot: Marriott discounts, Winter Incentive Eligible (Epic Merchant Ski Pass or cash equivalent, depending on start date)

Location: The Westin Riverfront Resort & Spa - Avon, CO

Start Date: ASAP

Employment Status: Full Time, Year Round

Pay Rate: $25/ hour 

Schedule: Varies, must be available to work holidays and weekends.  

• At least one year of full service/luxury leadership experience required.
• Demonstrated effectiveness in guest contact and problem resolution skills.
• Experience with Marriott and/ or  Westin Brand desired.
• Must be very detail oriented and able to multi-task in a fast paced environment.

Benefits & Perks:

Our benefits package is designed to enhance your overall experience and well-being. $6 Employee lunches! Enjoy Marriott Hotel Discounts Worldwide, a Winter Incentive Program for full-time employees, and generous Paid Time Off for our year-round teammates. Choose from three Health Insurance plans, along with Dental, Vision, & Accident Insurance, and Life Insurance, all available for full-time, year-round staff. We offer a 401(K) Plan with a discretionary employer match.. Our commitment to your growth includes Career Development Trainings and Discounted Gym Memberships at The Athletic Club Westin. You’ll also benefit from Discounts at Eye Pieces, Corporate Discounts through Perk Spot, a Sabbatical Program, and a $500 Referral Program. Join us and experience a comprehensive benefits package that supports your professional growth and personal well-being!

Why East West Hospitality:

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.

We hope you’ll consider joining us! Visit our website to learn more about East West Hospitality at jobs.eastwest.com/culture.