Front Desk Supervisor

Ready to take the next big step in your hospitality career? Falcon Point, a beautifully situated 58-unit Vacation Ownership property on the shores of Nottingham Lake in Avon, CO, is searching for a motivated, career-focused Front Desk Supervisor to join our team at East West Hospitality. This is more than a job-it’s a launching pad for future leaders with aspirations of becoming a Front Office Manager, Assistant General Manager, or even a Real Estate Broker within our organization.

In this leadership development role, you’ll work closely with the General Manager to ensure the smooth and profitable operation of the property, while honing the skills needed to take your career to the next level. We’re looking for a proactive, organized professional who thrives in a team environment, leads with confidence, and is passionate about delivering outstanding service to owners and guests alike.

If you're a self-starter with strong Front Desk experience, a talent for juggling priorities, and a drive to exceed expectations, we want to meet you. Come grow with us at Falcon Point-where your ambition meets real opportunity.

Duties Include:

Front Desk operations involve supporting the General Manager in overseeing operations to ensure a seamless guest experience from check-in to check-out, continuously improving guest, owner, and employee satisfaction. Responsibilities include addressing guest requests and complaints positively, providing professional follow-up responses, and maintaining effective relationships with all departments to resolve issues. Additional duties involve managing financial tasks, handling mail and packages, ordering and tracking supplies, collaborating with the Owner’s Relations and Reservations departments, and being on-call as needed.

Supervisory responsibilities include overseeing the front desk operation and ensuring adherence to resort policies. The role involves leading by example, building morale, maintaining high standards, creating schedules to ensure proper staffing, and adjusting staffing based on business levels.

Start Date: ASAP
Employment Status: Full Time, Year Round
Pay Rate: Front Desk Supervisor $24 - $26 per hour, dependent on experience
Schedule: Varies depending on business demand, includes weekends and holidays and on call

Posting Closes: 5/30/25 or when filled

Successful candidates will have at least two years of experience in hospitality or customer service in a Front Desk role, with prior leadership experience in hospitality preferred. A four-year college degree is preferred but not required. Candidates should demonstrate effectiveness in guest contact and problem resolution, be comfortable managing multifaceted projects alongside daily responsibilities, and possess excellent organizational and time-management skills. The ability to interact tactfully and professionally with owners, guests, board members, and the public is essential, along with computer proficiency and knowledge of Microsoft Office and the RDP Reservations System preferred.

Benefits & Perks:

On-site parking in the heart of Avon year-round! Health Insurance - Choose from three plans! Dental and Vision - Two plans available; Voluntary Benefit Coverages; Life Insurance; Winter Incentive Program (EPIC Merchant Pass or equivalent End of Season Bonus; dependent on start date);401(K) Plan with discretionary employer match; Career Development Trainings; Discounted Gym Membership at The Athletic Club Westin; Discounts at Eye Pieces; Corporate Discounts with Perk Spot; Sabbatical Program;$500 Referral Program; Employee Assistance Program.

Why East West Hospitality:

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.