Group Reservations Coordinator

The Westin Riverfront Resort & Spa, managed by East West Hospitality, is hiring a Group Reservations Coordinator! Join our dynamic team where your passion for service meets the thrill of creating unforgettable experiences! We’re looking for a motivated, detail-oriented individual who thrives on working closely with groups and guests every day. You’ll be the friendly voice on the phone and the expert responder to email inquiries, guiding customers through their group booking needs with ease and enthusiasm. Your meticulous attention to detail will shine as you accurately record customer information, including payment details, while providing invaluable advice to ensure a seamless experience. Ready to make a lasting impact? We can’t wait to meet you!

Duties Include: 

• Creating and managing group blocks and reservations to ensure smooth booking processes.  
• Overseeing the accuracy of room blocks and reservations for seamless guest experiences.  
• Processing payments and send confirmation details to customers promptly.  
• Resolving any issues with bookings or reservations to ensure customer satisfaction.  
• Inputting group rooming lists into reservation systems and provide support for amendments or cancellations as needed.   

Location:  The Westin Riverfront Resort & Spa - Avon, CO.

Start Date: 11/14/2024

Employment Type: Full Time, Year Round 

Pay Rate: $22 / hour

Schedule: Monday - Friday, 9a-5p

Posting Closing Date: 11/20/2024 or until filled

The ideal candidate will have strong time management skills and the ability to prioritize tasks effectively, along with excellent written and verbal communication skills to ensure clear interactions with guests and team members. Exceptional customer service skills are essential for creating positive experiences. Requirements include prior customer service experience and data entry experience, a keen attention to detail with the ability to resolve customer issues efficiently, and previous work in sales or customer service, preferably in the hospitality or travel industry.

Benefits & Perks:

Our benefits package is designed to enhance your overall experience and well-being. $6 Employee lunches! Enjoy Marriott Hotel Discounts Worldwide, a Winter Incentive Program for full-time employees, and generous Paid Time Off year-round. Choose from three Health Insurance plans, along with Dental, Vision, & Accident Insurance, and Life Insurance, all available for full-time staff. We offer a 401(K) Plan with a discretionary employer match.. Our commitment to your growth includes Career Development Trainings and Discounted Gym Memberships at The Athletic Club Westin. You’ll also benefit from Discounts at Eye Pieces, Corporate Discounts through Perk Spot, a Sabbatical Program, and a $500 Referral Program. Join us and experience a comprehensive benefits package that supports your professional growth and personal well-being!

Why East West:

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.

We hope you’ll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.