Guest Experience & Reservations Sales Specialist

At East West Hospitality, we believe every guest’s experience should be extraordinary - before, during, and after their stay. That’s where you come in. As a Guest Experience & Reservations Sales Specialist you’ll be a true ambassador from that first phone call through to departure, making connections and ensuring lasting memories. 

This role combines a love of sales with a passion for service, designed for someone who thrives in a goal-oriented environment but never forgets the human on the other end of the line (or chat, or email). If you’re equal parts reservation whisperer and concierge extraordinaire, keep reading.

Location: Avon, Colorado at our Corporate Office

Employment Type: Full Time, Year Round

Start Date: ASAP

Pay Rate: $25 per hour + Commissions (The target compensation is $75K)

Closing Date: 08/15/2025

Reservation Sales

• Respond to all reservation inquiries via phone, email, and online channels in a prompt, professional, and engaging manner.
• Actively follow up to convert guest inquiries into confirmed bookings by understanding guest preferences: location, style, amenities, and bedding.
• Maintain accurate and detailed records in property management system (Track), ensuring all guest data and special requests are thoroughly documented.

Pre-Arrival Concierge Services

• Serve as a primary point of contact before arrival to address questions, coordinate special requests and reservation modifications.
• Proactively connect with incoming guests to offer personalized itinerary planning, including transportation, equipment rentals, dining, spa, and activity reservations.
• Stay informed of events and experiences to provide tailored recommendations for Vail, Beaver Creek, Snowmass, Northstar, and Deer Valley

General & Cross-Functional Duties

• Build strong rapport with guests, fostering loyalty and repeat business through exceptional service.
• Approach all guest needs and inquiries with a positive, proactive, and solution-focused mindset.
• Work closely with on-property teams to ensure seamless execution of guest requests and experiences.
• Be flexible with scheduling, including evenings and weekends as needed
• Crosstrain in related reservation or guest service areas as needed for departmental support

Qualifications

• High School Diploma or GED required, additional hospitality training a plus
• Minimum of 1 year of hotel, reservation, or guest services experience
• Strong communication skills in English (Spanish proficiency is a plus)
• Excellent attention to detail, follow-through, and time management
• Flexibility to work evenings and weekends
• Strong computer literacy: knowledge of Microsoft Office, online booking channels, and property management systems preferred
• Ability to work onsite at one of our resort locations

This Role Is For You If You

• Love helping people plan their perfect vacation
• Thrive on exceeding sales goals
• Can juggle multiple guest needs while keeping your cool (and your smile)

Benefits & Perks:

• Health Insurance, Dental, Vision, & Accident Insurance, Life & Pet Insurance
• 401(K) Plan with discretionary Employer Match
• Paid Time Off, Paid Sick Time 
• $1000 Wellness Bonus
• Sabbatical Program, $500 Referral Program
• Employee Assistance Program

Why East West Hospitality:

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.