Guest Services Agent - The Kiva

The Kiva at Beaver Creek is looking for a friendly, customer service-oriented individual to join our team for the winter of a lifetime! Managed by East West Hospitality, this Guest Service Agent role offers variety, connection, and the chance to be part of a close-knit team in a luxury condo setting with a relaxed, welcoming vibe. You’ll help us deliver exceptional service to guests and owners while maintaining the beauty and warmth of our property. If you take pride in attention to detail, teamwork, and creating memorable experiences, we’d love to have you join us!

Duties Include:

• Deliver exceptional guest and owner service, addressing requests and resolving issues promptly.

• Perform check-ins, prepare arrival packets, and manage phone communications.

• Coordinate and follow up on maintenance and housekeeping needs, including basic home repairs.

• Conduct daily property walks and condo inspections, ensuring cleanliness, safety, and functionality.

• Support property upkeep tasks such as changing lightbulbs, pool care, snow removal, and grill maintenance.

What's Hot: Flexible scheduling, ski breaks and ski-in/ski-out parking! Full time employees are eligible for our Winter Incentive (Merchant Ski Pass or end of season bonus, based on hire date).

Location: Kiva - Beaver Creek, CO

Employment Status: Full Time and Part Time, Seasonal

Start Date: 11/1/2025

Pay Rate: $23/hour with limited gratuity potential

Schedule: 8AM - 8PM, you can choose 5 eight hour shifts or 4 ten hour shifts. Weekends will be required.

Posting Closing Date: 11/1/2025 or when filled

Successful candidates will bring a positive attitude and a willingness to dive in and be a true team player. Strong communication skills are essential, as you'll be interacting with a diverse group of people. An eye for detail and the ability to handle hands-on tasks will set you apart, along with a high school diploma (or higher) and the physical ability to lift up to 50 pounds. You'll need basic computer skills, including learning to use our POS system, and fluency in English is required. This role also requires comfort being on your feet for extended periods of time.

Benefits & Perks:

At Kiva, you’ll enjoy the convenience of onsite parking, complete with ski-in, ski-out access, plus equipment storage and a dedicated changing room—even on your days off! Ski breaks are part of the perks, along with flexible hours to help you balance work and play in this incredible mountain setting. Enjoy Paid Sick Time. We also provide a Winter Incentive Program that includes a merchant pass or an end-of-season bonus. Our 401(K) Plan comes with a discretionary employer match, and you’ll have access to Career Development Trainings to enhance your skills. Additional perks include discounts at Eye Pieces and Venture Sports, corporate savings through Perk Spot. We also offer a $500 Referral Program and an Employee Assistance Program to ensure your overall well-being.

Why East West:

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.

We hope you’ll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.