Guest Services Agent

Are you a warm and energetic professional ready to elevate guest experiences in a top-tier hospitality setting? If you thrive on creating unforgettable moments and love being the welcoming face that makes guests feel at home, we want you! Join our team as a Guest Service Agent, where your enthusiasm, reliability, and commitment to exceptional service will help us deliver standout experiences every day.

The Charter at Beaver Creek, managed by East West Hospitality, has proudly been named Best Property Management by Best of Vail Valley! As one of Colorado’s premier mountain retreats, The Charter offers unparalleled ski-in, ski-out access and a host of luxurious amenities. Set in this stunning alpine location, a role here is more than just a job-it’s your chance to be part of a close-knit community that values wellness, relaxation, and exceptional guest experiences.

Key Responsibilities:

• Create a warm, welcoming atmosphere for guests and owners upon arrival.
• Seamlessly handle check-ins and departures, ensuring a smooth and efficient process. 
• Manage phone and email communications with professionalism and promptness.
• Oversee the organization and delivery of incoming packages for guests and owners.

Location: The Charter, Managed by East West Hospitality - Beaver Creek, CO

Start Date: ASAP

Employment Status: Full Time - Year-Round & Seasonal available

Pay Rate: $21-$22 / hour depending on experience

Schedule: Flexible 40 hours/week - Choose from three 12-hour shifts, four 10-hour shifts, or five 8-hour shifts. Imagine enjoying a four-day weekend every week!

• Previous hospitality experience preferred
• Excellent written and spoken English skills

Benefits & Perks:

Onsite, garage parking in Beaver Creek Village year-round! Employee discount at The Charter Steakhouse; 401(K) Plan with Discretionary Employer Match; Paid Time Off & Paid Sick Time; Winter Incentive EPIC Merchant Pass Program (eligibility dependent on start date); Career Development Trainings; Discounted Gym Membership at The Athletic Club Westin; Discounts at Eye Pieces & Venture Sports; Sabbatical Program; $500 Referral Program; Employee Assistance Program

FT YR only benefits: Health Insurance - Choose from three plans! Dental, Vision, & Accident Insurance; Life Insurance

Why East West Hospitality

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.

We are: Entrepreneurial, Local, Transparent, Supportive, Personal, and Collaborative.

Based in Colorado, East West Hospitality has more than 35 years of success managing some of the world’s favorite resort communities and urban centers. We specialize in association, rental and property management, hotels, spas, fitness, restaurants, and retail operations with locations in Colorado, South Carolina, California, and Hawaii. We have over 1,500 employees who are sharing their passion for hospitality in the places where they live, work, and thrive.

We hope you’ll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.