Guest Services Agent

Join our Highlands Lodge Team managed by East West Hospitality! 

The Highlands Lodge faces Beaver Creek Mountain and is an amazing work location for the winter! We are looking for an organized Guest Service Agent to assist guests with various tasks and interactions, as well as supporting all guest related operations required at the Front Desk. If you are a hospitality professional, eager to assist our team, we would love to meet you!

Duties Include:

• Welcoming guests with politeness and respect, providing a warm first impression, and assisting with luggage during check-in and check-out.
• Delivering necessary items, such as firewood, to guest accommodations and transporting various items to their rooms.
• Ensuring cleanliness at the Front Desk and in shared spaces to maintain a welcoming environment.
• Conducting basic pre-arrival checks of accommodations to confirm essential functions like lighting and amenities.
• Escorting guests around the property, familiarizing them with amenities, and organizing mail in the mail/package room while providing excellent customer service.

Location: Highlands Lodge - Beaver Creek, CO

Start Date: 11/25/2024

Employment Status: Full-Time Seasonal and Part-Time Seasonal 

Pay Rate: $20-22/hour + any tips received for assistance with guest luggage

Schedule: Operational hours are 7AM to 9PM, typical shifts are 8 hours. Flexibility is essential. 

Posting Closing Date: 11/10/2024 (or until filled)

We are looking for candidates with strong customer service skills and familiarity with the property and its vicinity, as well as an understanding of internal policies and procedures. The ability to assist with luggage and firewood, along with a general knowledge of hospitality, is advantageous. Effective time management is essential for providing prompt responses to guests, and strong communication skills are required. Proficiency in Spanish is a plus, complemented by a friendly demeanor. A background in hospitality, expertise in guest services, relevant degrees, and experience in customer service will enhance your application.

Benefits & Perks:

Highlands Lodge employees enjoy onsite parking, flexible schedules, and ski breaks. The East West benefits package is designed to support your well-being and career growth. Paid Sick Time; East West Employee Accommodation Discount (Discounts at East West properties); Winter Incentive Program, pending start date (EPIC merchant pass or end of winter season equivalent bonus); 401(K) Plan with Discretionary Employer Match; Career Development Trainings; Discounted Gym Membership at The Athletic Club Westin; Discounts at Eye Pieces & Venture Sports; Corporate Discounts with Perk Spot; Sabbatical Program; $500 Referral Program; Employee Assistance Program, all tailored to help you thrive both personally and professionally.

Why East West Hospitality:

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.