Guest Services Agent

Nestled in the heart of Beaver Creek, Highlands Lodge isn’t just a place to work-it's an experience! We’re seeking an organized and dynamic Guest Service Agent who thrives in a fast-paced, guest-focused environment. If you're passionate about hospitality and eager to elevate the guest experience, we want YOU on our team!

What You’ll Be Doing:

• Create unforgettable first impressions: Welcome guests with warmth, respect, and a smile while assisting with luggage and check-in/check-out.
• Deliver excellence, one task at a time: From delivering firewood to transporting items to rooms, you’ll ensure everything is perfect for our guests’ stay.
• Maintain a pristine environment: Keep the Front Desk and shared spaces sparkling clean to ensure a welcoming atmosphere.
• Go the extra mile: Conduct pre-arrival checks to make sure everything in guest accommodations is running smoothly.
• Be the ultimate guide: Escort guests around the property, show them the amenities, and organize mail while providing top-tier customer service.

Get the goods: Highlands Lodge employees enjoy onsite parking, flexible schedules, and ski breaks. 

Location: Highlands Lodge - Beaver Creek, CO

Start Date: As soon as you can!

Employment Status: Part-Time Seasonal 

Pay Rate: $20-22/hour + any tips received for assistance with guest luggage

Schedule: Operational hours are 7AM to 9PM, typical shifts are 8 hours. Flexibility is essential. 

Posting Closing Date: 12/15/2024 (or until filled)

We are looking for candidates with strong customer service skills and familiarity with the property and its vicinity, as well as an understanding of internal policies and procedures. The ability to assist with luggage and firewood, along with a general knowledge of hospitality, is advantageous. Effective time management is essential for providing prompt responses to guests, and strong communication skills are required. Proficiency in Spanish is a plus, complemented by a friendly demeanor. A background in hospitality, expertise in guest services, relevant degrees, and experience in customer service will enhance your application.

Benefits & Perks:

Highlands Lodge employees enjoy onsite parking, flexible schedules, and ski breaks. The East West benefits package is designed to support your well-being and career growth. Paid Sick Time; East West Employee Accommodation Discount (Discounts at East West properties);  401(K) Plan with Discretionary Employer Match; Career Development Trainings; Discounted Gym Membership at The Athletic Club Westin; Discounts at Eye Pieces & Venture Sports; Corporate Discounts with Perk Spot; Sabbatical Program; $500 Referral Program; Employee Assistance Program, all tailored to help you thrive both personally and professionally.

Why East West Hospitality:

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.