Guest Services Agent

Shine bright at The Westin Riverfront Resort & Spa, managed by East West Hospitality! We’re searching for a Guest Service Agent who’s passionate about delivering outstanding guest experiences, thrives in dynamic team settings, and communicates with confidence and care. Sound like you? Let’s connect!

What You'll Do:

• Greet guests with a warm welcome, creating memorable check-in and check-out experiences.
• Handle internal and external calls with expertise and efficiency, ensuring every inquiry is met with care.
• Anticipate guest needs and deliver above-and-beyond service that exceeds expectations.
• Keep the magic behind the scenes running smoothly by dispatching Service Express Runners and hotel staff via two-way radio.
• Manage cash and credit transactions accurately, maintaining attention to detail.

Why You’ll Love It: Enjoy $8 employee meals and our exciting Winter Incentive Program-choose between an Epic Merchant Pass or an end-of-season bonus (depending on your start date).

Location: The Westin Riverfront Resort & Spa, - Avon, CO

Start Date: ASAP

Employment Type: Full Time, Year Round

Pay Rate: $22/ hour + potential commissions

Schedule: 8hr shifts, 5 days/week, both AM and PM shifts

Posting Closes: 2/15/2025 or until filled

• Previous customer service experience required
• Previous experience in a luxury hotel or resort setting preferred

Benefits & Perks:

We offer a comprehensive benefits package designed to support your well-being and career growth. This position is eligible for Marriott Hotel Discounts Worldwide. Generous Paid Time Off and Paid Sick Time. Choose from three Health Insurance plans, plus Dental, Vision, and Accident Insurance, and Life Insurance options. Save for the future with our 401(K) Plan with discretionary employer match. You’ll be able to take advantage of our Winter Incentive Program (Epic Merchant Ski Pass or end of season bonus, based on start date), access to Career Development Trainings. Additional perks include Discounts at Eye Pieces & Venture Sports, Corporate Discounts through Perk Spot, a Sabbatical Program, and a $500 Referral Program. Plus, take advantage of our Employee Assistance Program for personal support.

Why East West Hospitality:

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.

We hope you’ll consider joining us! Visit our website to learn more about East West Hospitality at jobs.eastwest.com/culture.