Job Description

Date Posted:
11/26/2022
Location:
Old Greenwood
Address:
13051 Fairway Dr
City:
Truckee
State:
CA
Country:
United States of America
Category:
Hospitality

Front Desk Agents perform functions of guest services relating to check-in/ check-out of guests, which will require information sharing and cash/ credit card handling, answering telephones, responding to guest requests and completion of shift reports.

DUTIES:

  • Provide the best possible service to guests.
  • Answer phones with a courteous and timely approach.
  • Respond to guest and maintenance requests in a timely fashion.
  • Check in and out all owner and paying guests in a professional, courteous and informative manner.
  • Ensure Hannah Marketing standards of service are delivered for services.
  • Generate reports for lodging operations and guest services.

 RESPONSIBILITIES: 

Promote at all times a cooperative and problem solving atmosphere. Conduct all business in a professional and courteous manner. Must also honor and adhere to the following hospitality top 10’s at all times (below).

 1.   I will be well - groomed

2.   I will smile

3.   I will make eye contact

4.   I will use attentive postures

5.   I will greet and welcome my guests

6.   I will be knowledgeable about my destination, my division and local attractions

7.   I will make suggestions

8.   I will be patient

9.   I will take responsibility for my inquiries and problems

10. I will thank my guests

This position reports to the Front Desk Manager.

$21/hr

Must have a professional appearance and demeanor.  Strong attention to detail and ability to sit or stand for long periods of time.  Self motivated and reliable.  Must enjoy interaction with people.

 

$24/hr

 

Application Instructions

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