Guest Services Manager

Ready to lead exceptional guest experiences? At The Solaris Residences, we are looking for our new Guest Services Manager! You’ll partner with the Director of Front Office to oversee front office teams, including bell services, valet, concierge, and more. This role is your opportunity to showcase expertise in hospitality operations, serve as the manager on duty, and ensure top-tier guest satisfaction. You’ll mentor and motivate staff, implement operational improvements, and foster a collaborative work environment while driving service excellence and strategic initiatives. If you are up to the challenge, we're ready to hear from you!

Duties Include: 

• Support Front Office Operations: Facilitate daily operations across Front Desk, Concierge, Valet, Night Audit, and Ski Valet, while ensuring adherence to policies and rental management standards.
• Act as Manager on Duty (MOD): Lead by example with professionalism, addressing guest inquiries, resolving issues, and maintaining seamless service.
• Staffing and Scheduling: Ensure Front Office coverage by coordinating schedules, staffing needs, and stepping in to assist where necessary.
• Leadership and Development: Mentor, coach, and train associates, while implementing best practices and SOPs to enhance efficiency and service quality.
• Care and Coordination: Collaborate across departments to provide exceptional guest experiences and oversee the upkeep of company and owner vehicles.

Location:  The Solaris Residences - Vail, CO

Start Date: ASAP

Employment Type: Full Time, Year Round 

Pay Rate: $65,000 - $70,000, eligible for annual bonus structure up to 10%

Posting Closing Date: 12/30/2024 or until filled

The ideal candidate will be a proven leader with 2-3 years of managerial or supervisory experience in the hospitality industry and a strong track record of guiding teams to meet and exceed expectations. They will demonstrate a willingness to learn diverse skills and exhibit care and compassion for guests, owners, and associates alike. They will embody professionalism, resolve conflicts effectively, and communicate with exceptional command of the English language, both written and spoken. This candidate will also possess strong interpersonal skills, organizational expertise, and intermediate math proficiency to handle calculations and balances. A commitment to time management and fostering a positive, high-performing team environment will be essential to their success.

Benefits & Perks:

Our benefits package is designed to enhance your overall experience and well-being. Underground parking in the heart of Vail and our Winter Incentive Program (Epic Merchant Pass or end of season bonus). Generous Paid Time Off year-round. Choose from three Health Insurance plans, along with Dental, Vision, & Accident Insurance, and Life Insurance. We offer a 401(K) Plan with a discretionary employer match.. Our commitment to your growth includes Career Development Trainings and Discounted Gym Memberships at The Athletic Club Westin. You’ll also benefit from Discounts at Eye Pieces, Corporate Discounts through Perk Spot, a Sabbatical Program, and a $500 Referral Program. Join us and experience a comprehensive benefits package that supports your professional growth and personal well-being!

Why East West:

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.

We hope you’ll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.