Guest Services Manager

Ready to take your hospitality management career to new heights? If you’re a problem-solving pro with a knack for interpersonal finesse, we have the perfect opportunity for you! Join St. James Place, an award-winning property proudly managed by East West Hospitality, recently crowned Best Property Management in the Best of Vail Valley.

We’re looking for a Guest Services Manager to partner with our General Manager in overseeing daily operations and ensuring an exceptional experience for our owners and guests. As the heart of our vibrant team, you'll collaborate across departments to deliver seamless service in an environment where your leadership skills and passion for hospitality will shine.

Why St. James Place?
Located in the lively heart of Beaver Creek Village, just steps from the slopes of Beaver Creek Mountain, our property offers a dynamic and inspiring work environment where every day brings something new.

What You’ll Do:

• Lead and supervise all front desk operations, including second and third shifts when needed.
• Oversee, train, and schedule the 24-hour front desk team, fostering a culture of excellence and teamwork.
• Handle guest and owner concerns with care, ensuring every interaction ends on a positive note.
• Oversee common areas, enforce condominium rules and regulations, and contribute to special projects.
• Manage financial responsibilities, including owner statements, invoice approvals, spending tracking, and budget reviews.

What We Offer:

• Compensation: Starting at $65,000 annually, with pay dependent on experience.
• Schedule: Full-time, year-round role with a varied schedule, including evenings, weekends, and holidays.
• Location: Beautiful St. James Place, Beaver Creek, CO.

Start Date: ASAP
Application Deadline: 2/10/2025 or until filled.

This opportunity is perfect for someone who thrives on delivering exceptional customer service, tackling challenges with enthusiasm, and managing fast-paced operations. The ideal candidate will have a minimum of 3 years of leadership experience in HOA or Hospitality/Guest Services.

Benefits and Perks

Take advantage of Onsite Garage Parking in Beaver Creek Village. Full time employees choose from three Health Insurance plans, plus Dental, Vision, and Life Insurance options. Enjoy winter perks like an EPIC Merchant Pass or End of Season Bonus. Full and part time employees can save for the future with our 401(K) Plan. Elevate your career with development trainings, discounted gym memberships at The Athletic Club Westin, and exclusive discounts at Eye Pieces. Don’t miss our $500 Referral Program, Sabbatical Program, and Employee Assistance Program for all-around support!

Why East West Hospitality

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.

We hope you’ll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.