Guest Services Manager

Are you ready to take hospitality to the next level? Solaris Residences is searching for a dynamic Guest Services Manager to elevate our front office operations. In this role, you’ll partner with the Director of Front Office to oversee concierge, bell services, valet, and more-ensuring seamless guest experiences and operational excellence. As the Manager on Duty, you’ll lead by example, mentor a high-performing team, and drive service enhancements that exceed expectations. If you thrive in a fast-paced, guest-focused environment and are eager to make an impact, we want to hear from you!

What You’ll Do:

• Oversee Front Office Operations - Manage daily functions across the Front Desk, Concierge, Valet, Night Audit, and Ski Valet while upholding policies and rental standards.
• Be the Manager on Duty (MOD) - Handle guest inquiries, resolve challenges, and ensure a smooth, high-touch experience.
• Lead and Develop the Team - Mentor, train, and inspire associates while refining SOPs and operational best practices.
• Optimize Staffing & Schedules - Coordinate coverage to keep operations running efficiently, stepping in as needed.
• Foster Collaboration & Care - Work across departments to enhance guest satisfaction and oversee the maintenance of company and owner vehicles.

Location:  The Solaris Residences - Vail, CO

Start Date: ASAP

Employment Type: Full Time, Year Round 

Pay Rate: $65,000 - $70,000, eligible for annual bonus structure up to 10%

Posting Closing Date: 2/10/2025 or until filled

The ideal candidate will be a proven leader with 2-3 years of managerial or supervisory experience in the hospitality industry and a strong track record of guiding teams to meet and exceed expectations. They will demonstrate a willingness to learn diverse skills and exhibit care and compassion for guests, owners, and associates alike. They will embody professionalism, resolve conflicts effectively, and communicate with exceptional command of the English language, both written and spoken. This candidate will also possess strong interpersonal skills, organizational expertise, and intermediate math proficiency to handle calculations and balances. A commitment to time management and fostering a positive, high-performing team environment will be essential to their success.

Benefits & Perks:

Our benefits package is designed to enhance your overall experience and well-being. Underground parking in the heart of Vail and our Winter Incentive Program (Epic Merchant Pass or end of season bonus). Generous Paid Time Off year-round. Choose from three Health Insurance plans, along with Dental, Vision, & Accident Insurance, and Life Insurance. We offer a 401(K) Plan with a discretionary employer match.. Our commitment to your growth includes Career Development Trainings and Discounted Gym Memberships at The Athletic Club Westin. You’ll also benefit from Discounts at Eye Pieces, Corporate Discounts through Perk Spot, a Sabbatical Program, and a $500 Referral Program. Join us and experience a comprehensive benefits package that supports your professional growth and personal well-being!

Why East West:

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.

We hope you’ll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.