Guest Services Supervisor - Stag Lodge

Join Stag Lodge as our Guest Services Supervisor and be at the heart of unforgettable guest experiences! Lead our front-desk team, handle inquiries with flair, and coordinate local and resort activities—all while supporting the Guest Services Manager in keeping operations seamless. If you love creating memorable stays and thrive in a fast-paced, guest-focused environment, this is your moment to shine!

 Duties Include:

• Provide attentive, friendly service to ensure every guest has a memorable stay from arrival to departure.
• Lead, train, and motivate front-line staff while evaluating performance and supporting their development.
• Oversee daily front desk and guest service operations, resolving guest inquiries, complaints, and concerns promptly.
• Act as the go-to resource for guests, assisting with activity bookings, restaurant reservations, transportation, and coordinating with other departments for seamless experiences.
• Support the Guest Services Manager with staff scheduling, performance reviews, inventory, and managing on-site billing and transactions.

What's Hot: Onsite parking with ski in/out access!

Location: Stag Lodge - Deer Valley, UT

Start Date: 11/1/25

Employment Type: Full Time, Seasonal

Pay Rate: $23/hour 

Schedule: Flexible schedule including weekends, nights, and holidays, mostly evening shifts (3 pm–11 pm)

Posting Closes: 12/1/2025 or when filled

We’re looking for a guest-focused professional who thrives in a fast-paced environment. Our ideal candidate is highly organized, skilled at multitasking, and excels at problem-solving while leading and collaborating with a team. They greet guests warmly, are personable, adaptable, and innovative, with strong time management skills. A valid driver’s license with at least five years of driving experience—comfortable driving in snow—is required. Experience with Microsoft and Google Suite (especially Excel) and familiarity with POS or reservation systems is a plus.

Benefits & Perks: The East West benefits package is designed to support your well-being and career growth.

• Free onsite parking at Stag Lodge, just steps from the slope.
• Winter Incentive Program
• 401(K) plan with discretionary employer match
• Access to career development trainings.
• Access to discounts through Perk Spot, $500 referral program, and  Employee Assistance Program, all tailored to help you thrive both personally and professionally.

Why East West Hospitality:

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.

We hope you’ll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.