Hospitality Operations Lead - Lodge at Lionshead

The Lodge at Lionshead is looking for a bilingual Hospitality Operations Lead to be the welcoming face of our property-providing outstanding service to guests and owners while keeping things running smoothly behind the scenes. This dynamic role combines front desk presence with critical administrative support for the housekeeping team. If you thrive on multitasking, service excellence, and operational know-how, then we want to meet you!

Front Desk Responsibilities:

• Greet and assist guests and owners with check-in/check-out and concierge needs

• Serve as the primary front desk presence and respond to inquiries, reservations, and service requests

• Perform opening/closing procedures and manage guest-use items (e.g., bikes, snowshoes, yoga mats)

• Handle package receiving/shipping and maintain a clean, professional front desk environment

• Stay informed on local happenings to enhance guest recommendations and uphold service standards

Housekeeping Administrative Responsibilities:

• Coordinate housekeeping schedules and staffing for daily cleans, deep cleans, and weekly rotations

• Process payroll, owner billing, and monthly expense reports; monitor budget compliance

• Maintain inventory, order supplies, and track departmental spending

• Support hiring, onboarding, training, and performance management in partnership with the Housekeeping Supervisor

• Ensure clear department communication and alignment with property standards

Location: The Lodge at Lionshead in Vail, CO

Employment Status: Full Time, Year Round

Start Date: As Soon As Possible

Posting Closing Date: 7/30/20025

Pay Rate: $26/hour

The ideal candidate is a highly organized, detail-oriented professional with strong time management skills and the ability to balance front desk hospitality with administrative support. You excel in customer service, communicate clearly in both English and Spanish, and remain calm under pressure. Proficient in Microsoft Office and quick to learn property systems, you work independently, solve problems efficiently, and lead by example while supporting a collaborative team environment. Flexibility to work weekends, holidays, and on-call shifts is essential.

Qualifications:

• High school diploma required; degree in Hospitality or related field preferred

• Guest-facing hospitality experience required

• 1-2 years in admin, front desk, or housekeeping coordination preferred

• Experience in a resort, lodge, or condo setting is a plus

• Bilingual (English/Spanish) required

Benefits & Perks:

Enjoy complimentary on-site parking in Vail and ski breaks! East West Hospitality offers a comprehensive benefits package designed to support your well-being and professional growth. Enjoy Paid Time Off, and Paid Sick Time, along with Health Insurance options-choose from three plans! We also provide Dental, Vision, and Accident Insurance, Life Insurance, and a Winter Incentive Program that includes a merchant pass or an end-of-season bonus. Our 401(K) Plan comes with a discretionary employer match, and you’ll have access to Career Development Trainings to enhance your skills. Additional perks include discounts at Eye Pieces and Venture Sports, corporate savings through Perk Spot, and a Sabbatical Program. We also offer a $500 Referral Program and an Employee Assistance Program to ensure your overall well-being.

Why East West:

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.

We hope you’ll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.