Housekeeping Manager- Snowmass Mountain Lodging

Position Summary:

We are seeking an experienced and highly motivated Housekeeping Manager to oversee all aspects of our housekeeping operations. The ideal candidate will be responsible for maintaining the highest standards of cleanliness, guest satisfaction, and team efficiency. This role requires strong leadership, organizational, and communication skills, as well as a keen eye for detail. The Housekeeping Manager will lead, train, and inspire a team of housekeeping professionals, ensuring a positive and productive work environment while adhering to budget guidelines and safety protocols.

Essential Duties and Responsibilities

As a Housekeeping Manager, you will be responsible for ensuring exceptional cleanliness and guest satisfaction. Your key duties will include:

• Leading and Managing Housekeeping Operations: Participate in Overseeing all daily housekeeping activities, including cleaning of guest rooms, public areas, and back-of-house areas. Develop and implement efficient cleaning schedules, procedures, and quality control measures to maintain the highest standards of cleanliness and hygiene.
• Team Leadership and Development: Recruit, train, supervise, and motivate housekeeping staff, including housekeepers, public area attendants, and laundry personnel. Conduct performance evaluations, provide ongoing feedback, and foster a positive and productive work environment. Develop and implement training programs to enhance staff skills and knowledge.
• Talent Acquisition and Retention: Participate in the full cycle of talent management for the housekeeping department, including interviewing and selecting qualified candidates for open positions. Collaborate with HR on recruitment strategies and onboarding processes to attract and retain top talent.
• Performance Management and Disciplinary Action: Monitor employee performance, provide coaching and counseling as needed, and implement disciplinary actions in accordance with company policy and legal guidelines. This includes addressing performance deficiencies, conduct issues, and attendance problems, up to and including termination of employment when necessary. Maintain accurate documentation of all performance management activities.
• Quality Assurance and Inspection: Regularly inspect guest rooms, public areas, and other hotel spaces to ensure they meet established cleanliness and aesthetic standards. Address any deficiencies promptly and implement corrective actions.
• Inventory and Budget Management: Assist in Managing departmental inventory of cleaning supplies, linens, and amenities. Monitor and control departmental expenses, adhering to budget guidelines and identifying opportunities for cost savings without compromising quality.
• Guest/Owner Satisfaction: Respond promptly and courteously to guest requests and complaints related to housekeeping services, ensuring timely resolution and guest satisfaction. Anticipate guest needs and strive to exceed expectations.
• Maintenance and Safety: Coordinate with the maintenance department to address any repair needs in guest rooms or public areas. Ensure adherence to all safety and security procedures, including proper handling of chemicals and equipment, and compliance with health and safety regulations.
• Lost and Found: Oversee the proper handling, logging, and storage of all lost and found items.
• Reporting and Administration: Prepare and maintain various reports, including occupancy reports, supply inventories, and staff schedules. Manage departmental administrative tasks efficiently.

• Required Skills for a Housekeeping Manager

  To effectively lead a housekeeping department and ensure high standards of cleanliness and guest satisfaction, a Housekeeping Manager must possess a strong combination of the following skills:

  I. Leadership & Management Skills:

  Strong Leadership: Ability to inspire, motivate, and guide a team towards achieving departmental goals.
• Team Management: Proven experience in supervising, coaching, and developing staff, including performance management, disciplinary actions, and conflict resolution.
• Training & Development: Aptitude for designing and delivering effective training programs on cleaning techniques, safety protocols, and guest service standards.
• Scheduling & Task Assignment: Proficiency in creating efficient work schedules, allocating resources, and delegating tasks effectively to maximize productivity.
• Time Management: Excellent ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment.

• II. Operational & Technical Skills:

• Housekeeping Expertise: In-depth knowledge of various cleaning methods, products, chemicals, and equipment for different surfaces and areas (guest rooms, public spaces, laundry).
• Quality Control & Inspection: A keen eye for detail to meticulously inspect areas and ensure adherence to the highest cleanliness and hygiene standards.
• Inventory Management: Skill in managing stock levels of cleaning supplies, linens, and amenities, including ordering, receiving, and cost control.
• Budget Management: Ability to manage departmental budgets, track expenses, identify cost-saving opportunities, and maintain financial efficiency.
• Health & Safety Compliance: Thorough understanding and strict adherence to all health, safety, and sanitation regulations, including proper handling of hazardous materials.
• Maintenance Coordination: Ability to identify and report maintenance issues promptly and effectively communicate with the maintenance department.
• Technology Proficiency: Familiarity with property management systems (PMS), housekeeping management software, and basic computer skills (Microsoft Office Suite, especially Excel for reporting).

• III. Interpersonal & Communication Skills:

• Exceptional Communication: Clear and concise verbal and written communication skills to interact effectively with staff, guests, other departments, and management.
• Customer Service Orientation: A strong commitment to guest satisfaction, with the ability to handle requests and resolve complaints professionally and efficiently.
• Problem-Solving: Strong analytical and critical thinking skills to identify issues, develop solutions, and make sound decisions under pressure.
• Interpersonal Skills: Ability to build positive relationships, foster teamwork, and promote a respectful and inclusive work environment.
• Adaptability & Flexibility: Capacity to adjust to changing priorities, unexpected situations, and varying guest demands.
• Attention to Detail: Meticulous approach to work, ensuring no detail is overlooked in maintaining pristine conditions.

Location: The Aspen Mountain Residences, Managed by East West Hospitality - Aspen, CO

Employment Type: Full Time, Year Round

Start Date: ASAP

Pay Rate: $65k to $75K

Schedule: Require some flexibility schedule 

Apply by 6/30/2025

"Open until filled."

Benefits & Perks:

• Health Insurance - Choose from three plans!
• Dental, Vision, & Accident Insurance
• Life Insurance
• 401(K) Plan with Employer Match
• Paid Time Off & Paid Sick Time
• Career Development Trainings
• Sabbatical Program
• $500 Referral Program
• Employee Assistance Program

Required Knowledge/Skills/Experience:

Experience: At least 1 Year of Management Experience

Skills: Leadership, Management, Operational Experience

East West Hospitality is an equal opportunity employer and participates in E-verify.

At East West our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.

We hope you’ll consider joining us! Visit our website to learn more about East West at eastwest.com