Housekeeping Supervisor

Nestled at the base of majestic Snowmass Mountain, Viceroy Snowmass is a luxury resort offering unparalleled experiences in the heart of the Colorado Rockies. Renowned for its exceptional service, sophisticated accommodation, and world-class amenities, Viceroy Snowmass provides an unforgettable escape for discerning travelers. We are committed to maintaining the highest standards of quality and creating a safe, secure, and pristine environment for our guests and team members.

Position Summary:

The Housekeeping Supervisor plays a vital role in ensuring the seamless and efficient operation of the housekeeping department, with a strong emphasis on maintaining the highest standards of cleanliness, safety, and security throughout the resort. This position is responsible for supervising and mentoring a team of housekeepers, conducting thorough inspections, ensuring adherence to Standard Operating Procedures (SOPs), and maintaining swift response times to guest requests and concerns. The ideal candidate will be a detail-oriented, proactive leader with a passion for excellence and a commitment to fostering a positive and productive work environment.

Key Responsibilities:

• Supervision and Mentorship:
  • Lead, motivate, and supervise a team of housekeepers, fostering a culture of teamwork, respect, and accountability.
  • Provide ongoing training, coaching, and mentorship to team members, ensuring they possess the skills and knowledge to perform their duties effectively and safely.
  • Conduct regular performance evaluations and provide constructive feedback to support employee growth and development.
  • Assist with the recruitment and onboarding of new housekeeping staff.
  • Schedule and assign daily tasks and room assignments, ensuring efficient coverage and workflow.
• Safety and Security:
  • Champion and enforce all safety regulations and procedures to ensure a safe working environment for all housekeeping staff.
  • Conduct regular safety audits and address any potential hazards promptly.
  • Train staff in proper chemical handling, equipment operation, and emergency procedures.
  • Maintain a strong focus on the security of guest belongings and resort property, ensuring adherence to all security protocols.
  • Report any suspicious activity or security concerns immediately to the appropriate personnel.
• Inspections and Quality Control:
  • Conduct thorough and consistent inspections of guest rooms, public areas, and back-of-house spaces to ensure adherence to Viceroy Snowmass's exceptional cleanliness standards.
  • Provide immediate feedback to housekeeping staff on areas needing improvement and follow up to ensure corrective action is taken.
  • Maintain detailed inspection records and identify trends to implement proactive cleaning and maintenance strategies.
• Cleanliness and Maintenance:
  • Ensure all guest rooms and public areas are cleaned and maintained to the highest standards of cleanliness, presentation, and functionality.
  • Monitor and manage inventory of cleaning supplies and guest amenities, ensuring adequate stock levels.
  • Report any maintenance issues promptly and follow up to ensure timely resolution.
  • Collaborate with the Engineering department to address preventative maintenance needs and ensure the upkeep of all furniture, fixtures, and equipment.
• Standard Operating Procedures (SOPs):
  • Ensure all housekeeping staff are thoroughly trained on and consistently adhere to established Standard Operating Procedures (SOPs) for all cleaning and service tasks.
  • Monitor compliance with SOPs and provide ongoing reinforcement and training as needed.
  • Contribute to the review and updating of SOPs to optimize efficiency and effectiveness.
• Response Time and Guest Satisfaction:
  • Ensure prompt and efficient response to guest requests, concerns, and service needs.
  • Dispatch housekeeping staff effectively to address immediate issues and ensure guest satisfaction.
  • Follow up with guests to ensure their requests have been met and any concerns have been resolved to their satisfaction.
  • Maintain clear and effective communication with the Front Office, Concierge, and other departments to ensure seamless guest service.

Qualifications:

• Minimum of 2 years of experience in a housekeeping role within a high-end hotel or resort environment, with at least 1 year in a supervisory capacity.
• Proven ability to lead, motivate, and train a team.
• Strong knowledge of cleaning procedures, chemicals, and equipment.
• Excellent attention to detail and a commitment to maintaining the highest standards of cleanliness and presentation.
• Solid understanding of safety and security protocols within a hospitality setting.
• Exceptional organizational and time management skills.
• Excellent communication and interpersonal skills, with the ability to interact professionally with guests and colleagues.  
• Ability to handle guest requests and resolve issues effectively and efficiently.
• Proficiency in basic computer skills and property management systems (PMS) is an asset.
• Flexibility to work a variety of shifts, including weekends and holidays, based on business needs.
• High school diploma or equivalent required; Hospitality Management or a related field is preferred.

Location: Base Village, Snowmass Village CO

Start Date: 06/02/2025

Employment Status: Full Time, Year Round

Pay Rate:  $27-28 per hour

Schedule: Require Flexibility

Fill by May 26, 2025

Open until Filled 

Physical Requirements:

• Ability to spend extended periods walking, standing, and bending.
• Ability to lift and carry up to 25 pounds.
• Exposure to cleaning chemicals and various environmental conditions.

Benefits & Perks:

• Paid Time Off & Paid Sick Time
• Health Insurance - Choose from three plans!
• Dental, Vision, & Accident Insurance
• Life & Pet Insurance
• 401(K) Plan with Discretionary Employer Match
• Discounts at Eye Pieces
• Corporate Discounts with Perk Spot
• Sabbatical Program
• Employee Assistance Program

Why East West Hospitality:

At East West our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope you’ll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.

East West Hospitality is an equal opportunity employer and participates in E-verify.