Laurel Resident Services Coordinator

• Answering telephone
  • Provide general building information
  • Direct calls to other departments
• Packages
  • Log all income package
    • Mark package with unit number & date clearly & visibly
    • Place on shelf in package room under appropriate floor number
    • Record package in package log; date, name, carrier, phone number
    • Call all residents that received packages
• Key Control
  • Verifying all keys released from Association’s key bank have been authorized by Owner / Resident
  • Ensure individuals that receive our keys are filling out the key log
  • Take ID of individual that is checking key out
  • Have individual sign out once they have returned keys
  • Place keys back in key bank promptly once returned
• Scheduling Real Estate Showings
  • Have owner fill out Broker Key Release
  • Only allow scheduled showings that have faxed in authorization access to building and keys
• Scheduling Moves
  • Fill out Move Check list
  • Have resident sign Moving Agreement
  • Ensure proper insurance is received from moving company
  • Contact / schedule Move Monitor

• Other duties as assigned.

      Education and/or Experience

Some experience in customer service / administrative field i.e. hotel, property management, and receptionist.High School Diploma or equivalent.

      Language Skills

       Must have excellent communication skills, and be able to speak well over the telephone and in person.  Ability to read and interpret documents in English such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to respond to common inquiries or complaints from homeowners, guests & vendors.

      Equipment Utilized

      Computer Operations

      Excellent computer skills including word, excel

      Mathematical and Reasoning Skills

      Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.