We are currently seeking a Lead Concierge to join our team!
Scope of this Position:
- The main responsibility of a VIP Ambassador is to meet the needs of all guests staying in Viceroy Snowmass.
- Job duties include answering phones, booking reservations, responding to e-mails and electronic reservations, greeting guests upon entry to the hotel, checking in new guest, checking out guests, answering questions, and providing any necessary services to ensure a customer’s satisfaction.
- Assists with the daily operation of the Concierge department.
- Ensures that all staff within the team strive to provide the highest standard of service possible to guests.
- Have knowledge of local areas and be informed at all times about cultural, historical attractions as well as their locations and hours of operation.
Qualified Candidates will possess the following:
- Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; post all charges; completes cashier’s report, prepares deposit and counts cashier banks. Follows hotel’s credit policies
- Be knowledgeable in all hotel facilities and local area
- Provided a professional image at all times through appearance and dress.
- Revenue optimization through check in, checkout and attentive coordinator of hotel services for the guest.
- Gives a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
- Have a thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and the role played in relation to each.
Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy’s vibe-led hospitality is guided by the brand promise "Remember to Live," an affirmation to create lifelong memories for each and every guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.