Job Description

Date Posted:
3/6/2020
Location:
Denver Urban Management
City:
Denver
State:
CO
Country:
United States of America

Description

The Onsite Manager is the familiar face providing a welcome greeting to all residents and guests. In order to provide a resort level of service, the Onsite Manager will be responsible for upholding the highest standards of professionalism. Some of the job responsibilities include; answering telephones, assuring building access and key control as well as security, logging deliveries for residents and coordinating package pick-up and delivery, providing neighborhood information and responding appropriately in emergency situations.

Essential Duties and responsibilities

  • Answering telephone
    • Provide general building information
    • Direct calls to other departments
  • Packages
    • Log all income package;
      • Mark package with unit number & date clearly & visibly
      • Place on shelf in package room under appropriate floor number
      • Record and track all package in software system; date, name, carrier, phone number
  • Key Control
    • Verifying all keys released from Association’s key bank have been authorized by Owner / Resident
    • Ensure individuals that receive our keys are filling out the key log
    • Take ID of individual that is checking key out
    • Have individual sign out once they have returned keys
    • Place keys back in key bank promptly once returned
  • Scheduling Real Estate Showings
    • Only allow scheduled showings that have written authorization access to building and keys.
    • Have owner fill out Broker Key Release and track through building software.
  • Scheduling Moves
    • Fill out Move Check list
    • Have resident sign Moving Agreement.
    • Ensure proper insurance is received from moving company
    • Contact / schedule Move Monitor if needed.
  • Building Walks
    • Use Building Software system for routine building walks
    • Act upon general housekeeping needs at front desk, lobby and amenity floor of the building
  • Monitor amenities
    • Stock coffee machine and condiments if needed
  • Ensure all electronics are operational; TV’s, DVD, Computers, Printer
  • Act upon, delegate, follow through on all building issues i.e. technical, mechanical, physical.
  • Resolve, answer, mediate, direct resident inquires, concerns and complaints.
  • Act as the primary on-site/ liaison for all parties within the Laurel i.e. management company, Owners, Residents, contractors, etc.
  • Attend all Board of Directors and Committee meetings
  • Ability to communicate effectively both written and verbal.
  • Ability to gain and retain trust of internal and external customers
  • Hands on, no job is beneath me approach to management
  • Intermediate knowledge of Microsoft applications and office equipment
  • Ability to lift heavy objects when required
  • Ability work Monday through Saturday based on scheduling needs
  • Must have a sincere desire to help people; owners, guests, staff and alike
  • Other duties as assigned

Minimum Requirements

Education and/or Experience

  •       Experience in customer service/administrative field i.e. hotel, property management, F&B, retail management, receptionist.  High School Diploma or college degree.

Language Skills

  • Ability to read and comprehend instructions, correspondence and memos
  • Ability to write correspondence emails
  • Ability to read and interpret documents in English such as safety rules, operating and maintenance instructions and procedure manuals
  • Ability to effectively listen and comprehend homeowner, guest or vendor requests and concerns. 
  • Ability to speak effectively before groups of customers or employees of organization in English. Knowledge of Spanish is a plus.

Equipment Utilized

  • Computer and desk or cell phone, key bank, building software

Computer Operations

  • Word, Excel, BuildingLink, Outlook, fob system, access security system, key bank software

Mathematical and Reasoning Skills

  • Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions and decimals

 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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