Outfitter

Employment Status: Full-time Year-Rounds

Pay Rate: $27 an hour

Job Summary:

Provide five-star hotel-quality concierge services for the Mountainside Community residential property owners and guests by delivering outstanding service and going beyond client expectations at all times. Provide homeowners with positive experiences that will always be remembered by creating an engaging environment and exceeding expectations in a gracious, attentive, courteous, genuine and service-oriented manner.   

Language/ Communication: Ability to read, write and speak English is required.    Must have excellent writing and listening skills.

Education/Experience:  

High School diploma or equivalent required. College or technical school associate or bachelor degree preferred. Previous experience in the service industry required. Database management and high-end concierge services experience preferred.  Microsoft & Apple products knowledge.  Familiarity with social media & blogs administration.

Certificates, Licenses, and Registrations:  

Possession of, or ability to obtain, a valid Driver’s License. CPR/AED and First Aid certification. California Responsible Beverage Service Training upon hire. Other required trainings as directed.

Job Duties: 

• Owner Services at Tree House
  • Facilitate tailored service to meet the specific needs of each resident.
  • Respond to owners/guests request with high level of urgency by assuring prompt and positive action on all resident complaints, questions, concerns and suggestions, as well as conduct follow-up.
  • Respect the privacy, perspectives, priorities, time and resources of each homeowner and their guest.
  • Understand owner’s preferences and maintain current notes and records for future reference.
  • Build and maintain, resident’s files and all applicable data sheets.
  • Maintain the Tree House according to Standard Operating Procedure.
  • Maintain pool area in good order, stock towels and supplies, bartend.
  • Inventory beverages and snacks.
  • Maintain service binders.
  • Administer all appropriately loaned keys to vendors, contractors, realtors and guests and make sure they are returned promptly.
  • Check guests in and out, assist with bags, provide directions to residences.
  • Manage reservations for conference/party room for resident functions.
  • Provide continuous updates, edits, reviews, and additions to the electronic database (list of vendors, service providers, etc.).
  • Embrace all core values and all inherent missions, goals, directives and tasks.
  • Be knowledgeable about the Mountainside Community master plan and future amenities.
  • Contribute to the Mountainside Community blog and social media sites.
• Concierge Services and Activity Planning
  • Develop relationships with preferred vendors.
  • Design and implement custom activity packages for homeowners and guests.
  • Create activity marketing communications that inform and engage homeowners.
  • Arrange for, suggest, recommend, book, and confirm activities.
  • Provide driving and walking directions.
  • Maintain familiarity with seasonal and year-round local events and activities.
  • Keep current on local area businesses changes, closings and openings to facilitate accurate suggestions.
  • Maintain excellent knowledge of Northstar Resort’s summer and winter operations including direct contacts with ski/snowboard and mountain bike school.
  • Maintain resource books with local activities, trail maps, restaurant menus, etc.
  • Provide information about local features: shopping, dining, nightlife, and recreational destinations.
  • Set up and host Mountainside Community events, assist with event preparation.
  • Superior geographic knowledge of the North Tahoe and Truckee areas.
  • Superior knowledge of the North Tahoe & Truckee area events, activities and restaurants.
  • Serve as information liaison to Community Manager.
  • Attend weekly staff meeting.
• Personal Requirements
  • Embrace EWH core values, and inherent missions, goals and directives.
  • Driven to provide outstanding service and go beyond client expectations at all time.
  • Able to develop solid relationships with customers and vendors.
  • Able to negotiate, organize, delegate and work under pressure.
  • Ability to clearly articulate and guide app reading for trails and local amenities.
  • Ability to work a flexible schedule including weekends and holidays and additional irregular hours when necessary.
  • Superior geographic knowledge of the North Tahoe and Truckee areas.

Because of the fluctuating demands of EWH at Tahoe, it is necessary that each employee perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other employees are expected to help you.  Accordingly, you may be expected to perform other tasks, not specifically addressed above                                    

Language/ Communication: Ability to read, write and speak English is required.   Excellent writing and listening skills.

Education/Experience:   High School diploma or equivalent required. College or technical school associate or bachelor degree preferred. Previous experience in the service industry required. Database management and high-end concierge services experience preferred.  Microsoft & Apple products knowledge. Familiarity with social media & blogs administration.

Job Requirements:

Must demonstrate a positive and energetic attitude and professional demeanor, serving as an ambassador for  the Mountainside Community.

• Driven to provide outstanding service and go beyond client expectations at all times.
• Able to develop solid relationships with customers and vendors.
• Able to negotiate, organize, delegate and work under pressure.
• Ability to clearly articulate and guide app reading for trails and local amenities. 
• Ability to work a flexible schedule including weekends and holidays and additional irregular hours when necessary.
• Superior geographic knowledge of the North Tahoe and Truckee areas.
• Superior knowledge of the North Tahoe & Truckee area events, activities and restaurants.

RESPONSIBILITIES:

Promote at all times a cooperative and problem solving atmosphere.  Conduct all business in a professional and courteous manner.  Must also honor and adhere to the following hospitality top 10’s at all times (below).

• I will be well-groomed
• I will smile
• I will make eye contact
• I will use attentive postures
• I will greet & welcome my guests
• I will be knowledgeable about my destination, my division and local attractions
• I will make suggestions
• I will be patient
• I will take responsibility for inquiries and problems
• I will thank my guests

Accountabilitues: Mountain Operations Manger 

Supervises: No supervosory duties.

Certificates, Licenses, and Registrations:  

Possession of, or ability to obtain, a valid Driver’s License. CPR/AED and First Aid certification. California Responsible Beverage Service Training upon hire. Other required trainings as directed.

Benefits & Perks Include:

Health Insurance – Choose from three plans!

• Dental, Vision, Life & Accident Insurance
• $1000 Recreation Reimbursement Program
• 401(K) Plan with Discretionary Employer Match
• Paid Time Off & Paid Sick Time
• Career Development Trainings
• Perk Spot Discount Program
• Sabbatical Program
• Employee Assistance Program

Why East West Hospitality:

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.

We are: Entrepreneurial, Local, Transparent, Supportive, Personal, and Collaborative.

Based in Colorado, East West Hospitality has more than 35 years of success managing some of the world’s favorite resort communities and urban centers. We specialize in association, rental and property management, hotels, spas, fitness, restaurants, and retail operations with locations in Colorado, South Carolina, California, and Hawaii. We have over 1,500 employees who are sharing their passion for hospitality in the places where they live, work, and thrive.

We hope you’ll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.