Overnight Front Desk Agent

Join the Highlands Lodge team at East West Hospitality with full-time and part-time opportunities available!

As our Overnight Front Desk Agent, you'll be the go-to expert during the night shift, ensuring smooth operations and delivering outstanding service to our guests and owners. From handling after-hours needs with professionalism to creating a welcoming, home-away-from-home atmosphere, you'll be the driving force behind memorable overnight experiences. If you're proactive, thrive in a night-shift environment, and take pride in going the extra mile, this is your chance to shine-we’d love to meet you!

Duties Include:

• Respond promptly and professionally to guest requests, ensuring a warm and courteous experience for all guests and owners.
• Conduct detailed arrival inspections, coordinating with the Front Desk and Property Manager to resolve maintenance issues before guest arrivals.
• Escort guests and their luggage during arrivals and departures, offering unit orientations or property tours as needed.
• Maintain clean and inviting public spaces, including the lobby, pool, coffee station, and garages, while promptly addressing guest and owner requests.
• Assist with minor repairs and guest home needs, staying well-versed in safety and security protocols to ensure a safe and seamless experience.

Location: Highlands Lodge - Beaver Creek, CO 

Start Date: ASAP

Pay Rate: $24/hr 

Employment Status: Full-Time, Year Round and Part-Time

Schedule: 9:00PM - 7:00AM

Posting Closing Date: 11/10/2024 or until filled

The ideal candidate has customer service experience, preferably in front desk or front office roles, with additional hospitality experience being a plus. Bilingual proficiency in English and Spanish is also highly desirable.

Benefits & Perks:

In addition to onsite parking, our benefits package is designed to enhance your overall experience and well-being. Winter Incentive Program for full-time employees, and generous Paid Time Off. Choose from three Health Insurance plans, along with Dental, Vision, & Accident Insurance, and Life Insurance, all available for full-time staff. We offer a 401(K) Plan with a discretionary employer match. Our commitment to your growth includes Career Development Trainings and Discounted Gym Memberships at The Athletic Club Westin. You’ll also benefit from Discounts at Eye Pieces, Corporate Discounts through Perk Spot, a Sabbatical Program, and a $500 Referral Program. Join us and experience a comprehensive benefits package that supports your professional growth and personal well-being!

Why East West:

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.

We hope you’ll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.