Owner Relations Representative

Borders Lodge is seeking a dedicated and strategic Owner Representative to serve as the key liaison between homeowners and the HOA Management Company. In this high-trust role, you’ll advocate for the interests of property owners-ensuring that operations, maintenance, financial oversight, and long-term planning are executed with excellence, within budget, and in alignment with ownership expectations. Success in this role requires sound judgment, a diplomatic approach, and a strong understanding of HOA governance, property operations, and financial management. If you're a confident communicator with a service mindset and the ability to navigate complex relationships with professionalism and care, we’d love to have you on our team.

Duties Include:

• Serve as the primary point of contact for homeowner inquiries, concerns, and disputes related to property management or rental operations.

• Communicate HOA and rental program updates clearly, professionally, and diplomatically to homeowners.

• Represent owner interests on-site through regular property inspections, walkthroughs, and reporting.

• Participate in capital project progress reviews and provide updates to owners and management.

• Monitor and evaluate rental standards, including housekeeping quality, unit readiness, and guest conduct, to ensure alignment with owner expectations.

• Provide timely and constructive feedback to the management company to maintain quality, efficiency, and adherence to HOA and rental standards.

• Facilitate prompt and professional communication of ownership directives, concerns, or suggestions to the appropriate teams.

What's Hot: Onsite parking in Beaver Creek, flexible schedule, ski and mountain bike breaks!

Location: Borders Lodge 
Start Date: ASAP
Employment Status: Full Time, Year Round
Schedule: AM and PM shifts, including weekends and holidays
Pay Rate: $25 - $28/hour depending on experience
Posting Close Date: 5/30/2025 (or when filled)

The ideal candidate for the Owner Representative role at The Borders Lodge is a confident, service-driven professional who is action-oriented, self-aware, and skilled at managing conflict with diplomacy and care. With prior experience in customer service-preferably in a hotel or resort environment-they are comfortable navigating owner interactions, resolving concerns, and maintaining a high standard of communication. This individual brings strong organizational skills, emotional intelligence, and the ability to work independently while representing ownership interests with integrity. Fluency in English is required, with Spanish language skills considered a plus. Proficiency with Microsoft Office and standard office equipment is expected, along with the ability to learn property management software and apply basic math skills. Above all, they demonstrate a commitment to delivering consistent, high-quality service in a dynamic, hospitality-focused environment.

Benefits & Perks:

In addition to onsite parking, our benefits package is designed to enhance your overall experience and well-being. Winter Incentive Program for full-time employees, and generous Paid Time Off. Choose from three Health Insurance plans, along with Dental, Vision, & Accident Insurance, and Life Insurance, all available for full-time staff. We offer a 401(K) Plan with a discretionary employer match. Our commitment to your growth includes Career Development Trainings and Discounted Gym Memberships at The Athletic Club Westin. You’ll also benefit from Discounts at Eye Pieces, Corporate Discounts through Perk Spot, a Sabbatical Program, and a $500 Referral Program. Join us and experience a comprehensive benefits package that supports your professional growth and personal well-being!

Why East West:

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.

We hope you’ll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.