Job Description

Date Posted:
Riverfront Lodge & Townhomes
United States of America


Join our team at Riverfront Lodge & Townhomes, managed by East West Hospitality!

We are looking for a customer service oriented Owner Services Representative to join our team and assist in the management of the Homecare and Rental Programs, providing a variety of services to our owners, guests and associations.  If you have excellent communication and organization skills, we would love to meet you!


Duties Include:

  • Responsible for work requests. If unable to complete, will assist PM team in retaining and following up with Engineering and/or outside vendors.
  • Complete owner and renter departure inspections.
  • Complete owner arrival inspections.  
  • Ensure timely delivery of all materials to owners, i.e. faxes, UPS, FED EX, dry cleaning, special deliveries and rental items such as cribs and humidifiers.  
  • Performs unit inspections for all contracted units, bi-weekly. 
  • Responds to owner and guest requests in an efficient, timely and professional manner.
  • Delivers ski and snowboard equipment to and from ski valet.
  • Checks in/out guests and owners, cash/credit card handling, answers telephone, assists with concierge service
  • Other duties as assigned.


Location: The Riverfront Lodge - Avon, CO

Start Date: ASAP

Employment Status: Full Time, Seasonal or Year Round

Pay Rate: $20 - $22 / hour DOE

Schedule: Flexible; Weekends required


  • Valid Driver's License
  • Must be at least 21 years old
  • Ability to be organized, prioritize and remain calm under pressure. 
  • Professional appearance and presentation. 
  • Ability to work with minimal supervision.
  • Must be able to recognize and identify general home maintenance and repair needs, and follow-up for completion of repairs.
  • Able to lift, carry, push, and pull up to 50 lbs on a regular basis
  • Able to stand and/or walk intermittently for up to 8 hours /day
  • Must be able to kneel, climb stairs and/or ladders regularly.


Benefits & Perks:

  • Limited employee housing available for full-time employees
  • Paid Time Off & Paid Sick Time (YR)
  • Health Insurance - Choose from multiple plans! (FT YR)
  • Dental, Vision, & Accident Insurance (FT YR)
  • Life & Pet Insurance (FT YR)
  • $40 / Month Health Insurance Reimbursement Program (FT Seasonal)
  • 401(K) Plan with Employer Match
  • Career Development Trainings
  • Discounted Gym Membership at The Athletic Club Westin
  • Discounts at Eye Pieces & Venture Sports
  • Corporate Discounts with Perk Spot
  • Sabbatical Program
  • $500 Referral Program
  • Employee Assistance Program


Why East West:

At East West our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.

Our mission is to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong. That starts by living true to our core value, Embracing Diversity. These principles are always top of mind and are never in question.


  • We believe racism, discrimination and acts of violence are intolerable.
  • We believe that being unique is powerful.
  • We believe inclusion and diversity are integral ingredients to progress.


  • We will actively pursue diversity and inclusion.
  • We will commit resources to new and existing initiatives.
  • We will listen and create opportunities for all voices to be heard to inspire positive change.

We hope you’ll consider joining us! Visit our website to learn more about East West at

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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