Owner Services Specialist

Discover an exciting opportunity to join our team at 100 Bachelor Ridge, managed by East West Hospitality. Nestled in the heart of Bachelor Gulch, 100 Bachelor Ridge is a charming boutique fractional ownership property. We're currently seeking an Owner Services Specialist (OSS) to join our dynamic team. The OSS role is a unique blend of Office Coordinator, PBX operator, and Concierge, serving as the central information hub and ambassador for the resort. As an OSS, you'll establish and maintain personal relationships with our owners, ensuring effective and friendly communication before and during their stay. Your role extends to anticipating owner and guest needs, providing information on resort policies, services, and amenities, and facilitating seamless check-ins and check-outs. Moreover, you'll assist with luggage handling, provide local area recommendations, manage reservations, and coordinate transportation to and from attractions.

If you're passionate about delivering exceptional service, thrive in a dynamic environment, and possess strong interpersonal skills, we invite you to join our team as an Owner Services Specialist at 100 Bachelor Ridge. Take the opportunity to build lasting relationships with our owners and guests while enjoying the potential for commissions and tips based on your outstanding service.

Apply now to become an integral part of our team and contribute to creating memorable experiences for our guests at 100 Bachelor Ridge. We look forward to meeting you!

Key Responsibilities:

• Serve as the primary point of contact for owners and guests, offering personalized assistance and guidance.
• Maintain a welcoming and organized concierge desk, ensuring it's stocked with necessary supplies and information.
• Coordinate owner and guest requests efficiently, including message delivery and package handling.
• Utilize your extensive knowledge of Beaver Creek, Vail, and surrounding areas to enhance the guest experience and provide tailored recommendations.
• Assist with loading and unloading luggage and personal items, ensuring a smooth transition for guests.

Location: 100 Bachelor Ridge 

Start Date: ASAP

Employment Type: Full Time, Year Round

Schedule: Flexible schedule, some nights, weekends and holidays required

Pay Rate: $22.00/ hour plus tips (with gratuities and commissions, our OSSs have been known to earn at least $30/hour; you earn based on how hard you work!)

• Completion of High School Diploma/GED, along with a minimum of two (2) years of experience in the hospitality sector; Alternatively, an equivalent combination of education, training, and experience will be considered.
• Comprehensive understanding of hospitality industry principles, practices, and techniques.
• Proficient in utilizing various computer software applications.
• Demonstrated knowledge of customer service principles and practices.
• Strong command of proper business English, encompassing spelling, grammar, and punctuation, both in verbal communication and written correspondence via email.
• Skilled in employing effective techniques for interacting with individuals from diverse socio-economic, ethnic, and cultural backgrounds, whether in-person or via telephone communication.
• Familiarity with local area amenities, activities, and events.

Benefits & Perks:

Complimentary staff meals! Health Insurance - Choose from three plans! Dental, Vision, & Voluntary Benefits; Life Insurance; Winter Incentive Program (Merchant pass or equivalent bonus, dependent on start date); 401(K) Plan with Discretionary Employer Match; Paid Time Off & Paid Sick Time; Career Development Trainings; Discounted Gym Membership at The Athletic Club Westin; Discounts at Eye Pieces & Venture Sports; Corporate Discounts with Perk Spot; Sabbatical Program; $500 Referral Program; Employee Assistance Program

Why East West Hospitality

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.

We are: Entrepreneurial, Local, Transparent, Supportive, Personal, and Collaborative.

Based in Colorado, East West Hospitality has more than 35 years of success managing some of the world’s favorite resort communities and urban centers. We specialize in association, rental and property management, hotels, spas, fitness, restaurants, and retail operations with locations in Colorado, South Carolina, California, and Hawaii. We have over 1,500 employees who are sharing their passion for hospitality in the places where they live, work, and thrive.

We hope you’ll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.