Owner Services Specialist

 INTERNAL APPLICANTS ONLY

Join our team at The Residences Bachelor Ridge, a boutique fractional ownership property in Bachelor Gulch. As Owner Services Specialist, you'll be our property's ambassador, combining concierge duties with office coordination. You'll manage the complete guest experience, from check-ins and transportation to local activities, while building lasting relationships with our owners. This role offers commission and gratuity opportunities in one of Colorado's most prestigious mountain communities.

Duties Include:

• Deliver exceptional guest service by addressing inquiries, resolving issues, and ensuring privacy while maintaining accurate guest profiles and seamless check-in/check-out processes.
• Adhere to professional grooming, uniform, and communication standards while following company guidelines and safety procedures.
• Keep all guest areas, back-office spaces, and the business center clean, organized, and fully stocked, ensuring a welcoming environment.
• Maintain strong knowledge of industry trends, local attractions, and vendor relationships to enhance guest experiences.
• Handle administrative tasks, including event updates, property tours, cash transactions, and pre-arrival communications, while supporting other departments as needed.

Location: The Residences Bachelor Ridge in Beaver Creek, CO

Start Date: 4/1/2025

Employment Type: Full Time, Year Round

Schedule: Flexibility offered across three shifts. AM (7am - 3:30pm), PM (2pm - 10pm and 3pm - 11pm), and mid (10am - 6pm). Schedule will include Fridays, Saturdays and Sundays.

Pay Rate: $22.00/ hour plus tips (with gratuities and commissions, our OSSs have been known to earn at least $30/hour; you earn based on how hard you work!)

Posting Closes: 3/25/2025 or when filled 

The ideal candidate will have 3-6 months of related experience and/or training (or an equivalent combination of education and experience), demonstrate strong teamwork and adaptability to foster a harmonious work environment, and possess versatility, flexibility, and enthusiasm for handling shifting priorities. Availability to work evenings, weekends, and holidays is required.

Benefits & Perks:

Fully stocked kitchen available to you during your meal break! Health Insurance - Choose from three plans! Dental, Vision, & Voluntary Benefits; Life Insurance; Winter Incentive Program (Merchant pass or equivalent bonus, dependent on start date); 401(K) Plan with Discretionary Employer Match; Paid Time Off & Paid Sick Time; Career Development Trainings; Discounted Gym Membership at The Athletic Club Westin; Discounts at Eye Pieces & Venture Sports; Corporate Discounts with Perk Spot; Sabbatical Program; $500 Referral Program; Employee Assistance Program

Why East West Hospitality

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.

We hope you’ll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.