Owner Services Specialist

Become a key part of the team at The Residences Bachelor Gulch, a boutique fractional ownership property nestled in Bachelor Gulch. We are looking for an Owner Services Specialist. The Owner Services Specialist is essentially a hybrid between an Office Coordinator, PBX, and Concierge. Our OSSs act as the brains and heart of our operation, reaching out to owners & renters prior to their stay, acting as their personal concierge and trip planner. Our OSSs have the unique opportunity to build relationships with our return owners prior to their stays, and are eligible to receive commissions and tips based on the service they offer our guests. If you thrive in an environment where you're always engaged, and are given the reigns to both anticipate guest needs and receive guest feedback, have great interpersonal communication skills and are self-motivated, we would love to meet you!

What You'll Do:

• Deliver personalized, elevated service by responding to owner inquiries, resolving concerns, maintaining privacy, and ensuring smooth check-in/check-out processes.

• Uphold professional standards for grooming, attire, communication, and safety, consistently representing the brand with excellence.

• Keep guest areas, back-office spaces, and the business center clean, organized, and fully stocked for an inviting, efficient environment.

• Stay ahead of local trends, attractions, and vendor offerings to enhance each owner's experience.

• Manage administrative tasks such as updating events, coordinating property tours, processing cash transactions, and handling pre-arrival communications - while providing support across departments as needed.

Location: The Residences Bachelor Gulch in Beaver Creek, CO

Start Date: 5/20/2025

Employment Type: Full Time, Year Round

Schedule: Flexibility offered across three shifts. AM (7am - 3:30pm), PM (2pm - 10pm and 3pm - 11pm), and mid (10am - 6pm). Schedule will include Fridays, Saturdays and Sundays.

Pay Rate: $22.00/ hour plus tips (with gratuities and commissions, our OSSs have been known to earn at least $30/hour; you earn based on how hard you work!)

Posting Closes: 5/15/2025 or when filled 

Our ideal candidate is organized, diligent, and sociable, with a strong spirit of teamwork. They have a high school diploma or GED and at least two years of hospitality experience - or a combination of education, training, and experience that prepares them for success. They bring a solid understanding of hospitality industry practices, are proficient with computer applications, and excel in customer service. Strong communication skills, both written and verbal, are essential, along with the ability to interact professionally with a wide variety of individuals. Familiarity with local area amenities, activities, and events is a plus.

Benefits & Perks:

Fully stocked kitchen available to you during your meal break! Health Insurance - Choose from three plans! Dental, Vision, & Voluntary Benefits; Life Insurance; Winter Incentive Program (Merchant pass or equivalent bonus, dependent on start date); 401(K) Plan with Discretionary Employer Match; Paid Time Off & Paid Sick Time; Career Development Trainings; Discounted Gym Membership at The Athletic Club Westin; Discounts at Eye Pieces & Venture Sports; Corporate Discounts with Perk Spot; Sabbatical Program; $500 Referral Program; Employee Assistance Program

Why East West Hospitality

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.

We hope you’ll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.