Job Description

Date Posted:
viceroy snowmass
130 Wood Rd
Snowmass Village
United States of America



Are you interested in working for the company that won No.1 Large Company in the Colorado 2019 Top Work Places Awards AND is one of Outside Magazine’s 50 Best Places to Work? Join our team at Viceroy Snowmass, managed by East West Hospitality.

Viceroy Snowmass, located in Snowmass Village, CO is looking for a PBX Operator  to join our team. If you enjoy working as a part of a team and have a motivated and positive attitude, we would love to meet you!

Duties Include:

  • Answer all incoming calls promptly in the prescribed manner and take charges on incoming collect calls.
  • Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
  • Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
  • Courteously answer inquiries and accepts reservations by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Follow through in resolving guest problems and/or requests courteously and accurately.
  • Prepare wake-up sheets/ set wake-up clock; record the guest's name and room number under the wake-up time requested and repeat the information back to the guest to ensure proper handling of wake-up calls in the morning.
  • Sort and process guest related mail in a quality manner in accordance to established procedures.
  • Handle all emergencies according to established procedures.
  • Maintains a friendly, cheerful and courteous demeanor at all time.

Location: Viceroy Snowmass - Snowmass Village, CO

Start Date: November/December 2020

Employment Type: Full Time Seasonal

Schedule: Flexible schedule, some nights, weekends and holidays required

Pay Rate: $17.00 hour

Benefits & Perks:

  • Wellness Benefit- Flex Ski Pass or Cash Equivalent
  • $500 Sign-On Bonus ($250 paid upon start / $250 paid at season-end)
  • Local Housing for $750-$850 per month
  • 50% Discounted RFTA (Local) Bus Pass
  • 50% off Viceroy Food, Beverage & Spa Services
  • Discounted onsite child care services
  • Matching 401(k)
  • Medical reimbursement
  • Opportunity to extend for the summer season!

At East West our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope you’ll consider joining us! Visit our website to learn more about East West at

Minimum Requirements


East West Hospitality is an equal opportunity employer and participates in E-verify.

Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy’s vibe-led hospitality is guided by the brand promise "Remember to Live," an affirmation to create lifelong memories for each and every guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.


Application Instructions

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