Job Description

Date Posted:
Viceroy Snowmass
Smowmass Village
United States of America



We are currently seeking a Reservation Manager to join our team!

Scope of this Position:

  • Communicate rates, promotions, and policies through the sales process to all clients in a timely and clear manner, closing sales and ensuring revenue production
  • Oversee payment processing, invoicing, and deposit due tracking of all bookings. Work in partnership with accounting office regarding AR/AP as necessary
  • Achievement of personal revenue and responsibility goals
  • Work closely with DORM to input, audit, and update rates and promotions in Opera and SynXis
  • Maintain key relationships in partnership with DOTIS including wholesale and consortia agencies
  • Manage and maintain communications to clients including confirmation letters, proposal letters, and content viewed by central reservations
  • Assist DOTIS with VIP guest and client servicing
  • Attend department meetings as necessary and communicate information to reservation team members
  • Create and present SOPs to team members and other hotel departments to ensure policies are adhered to or created new as needed
  • Strong knowledge of in-house standards such as Kennedy training program and Coyle Shop and ability to communicate these standards to the team
  • Proactively contribute to meetings regarding rate strategies, policies, and guest/client feedback
  • Schedule team members and manage labor expenses and standards
  • Measure weekly and monthly data including call tracking, dispositions, cancellations, refunds, and other key areas as necessary
  • Hire and provide introductory training to new team members as necessary
  • Assist team members with their personal revenue and responsibility goals, assist DOTIS with creation of incentive plans for team members
  • Perform annual reviews of team and provide coaching and counseling as necessary
  • Travel as necessary, typically less than 5% of schedule
  • All other duties that may be required

Minimum Requirements

Qualified Candidates will possess the following:

  • Highly motivated self-starter who is analytical, detail-oriented, and able to manage several projects simultaneously in a deadline-driven environment
  • Strong skills in Microsoft Office, Opera or similar PMS, SynXis, and call accounting programs
  • Excellent written and verbal communication skills
  • Proven outstanding organizational skills
  • Solid product knowledge and competitive set knowledge
  • Professional appearance and presentation skills

Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy’s vibe-led hospitality is guided by the brand promise "Remember to Live," an affirmation to create lifelong memories for each and every guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success. 


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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