Reservations Manager

We are seeking a dynamic and strategic leader to oversee our Reservations and Guest Experience team. This role is responsible for leading daily operations, driving performance, and creating a culture of accountability, service excellence, and innovation in a fast-paced, seasonal environment.

Key Responsibilities

• Lead a multi-functional team with clarity, vision, and accountability, fostering engagement and professional growth.
• Set and uphold high standards across the team, using KPIs and regular feedback to drive excellence.
• Champion a consistent, high-touch guest experience through effective oversight of service workflows and systems.
• Anticipate seasonal staffing needs and develop scalable structures to ensure seamless peak-season delivery.
• Act as a key liaison with Marketing, Guest Experience, and Resort Delivery to ensure operational alignment.
• Optimize the use of technology platforms and SOPs to drive efficiency and quality across the department.
• Support key partnerships and commission-based initiatives that contribute to guest offerings and revenue growth.
• Build structured training pathways for full-time and seasonal agents that support skill development and service consistency.
• Lead resolution efforts for complex guest or operational issues with professionalism and ownership.
• Provide regular performance updates and insights to senior leadership to inform decision-making and resource planning.

Location: Corporate office - Avon, CO 

Start Date: ASAP

Employment Status: Full Time, Year Round

Pay Rate: $80k-$90k per year DOE

Schedule: Monday - Friday, 9am - 5pm; irregular hours a possibility

• Ability to work well with others, self-motivated, and reliable 
• Ability analyze data to make strategic business driven decisions
• Highly motivated and determined to reach target driven goals
• Resilience and the ability to successfully cope with difficult situations
• Ability to be organized and prioritize effectively 
• Excellent organizational, communication and computer skills
• Ability to effectively navigate various PMS software platforms and third-party channel managers.
• Ability to work irregular hours and days
• Ability to respond to guest inquires and handle difficult situations in a calm and professional manner.
• Excellent written and verbal communication skills.

 Education/Experience:

• Bachelor’s degree (B.A.) from four-year college or university or like asset; OR six years related experience and/or training; or equivalent combination of education and experience. Four years combined experience as a supervisor or manager in a related position in hospitality. 

Benefits & Perks:

• Health Insurance - Dental, Vision, Life, Accident & Pet Insurance
• $1000 Wellness Bonus 
• 401(K) Plan with discretionary Employer Match
• Paid Time Off & Paid Sick Time
• Sabbatical Program
• $500 Referral Program
• Employee Assistance Program

Why East West Hospitality:

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong. 

We are: Entrepreneurial, Local, Transparent, Supportive, Personal, and Collaborative.

Based in Colorado, East West Hospitality has more than 35 years of success managing some of the world’s favorite resort communities and urban centers. We specialize in association, rental and property management, hotels, spas, fitness, restaurants, and retail operations with locations in Colorado, South Carolina, California, and Hawaii. We have over 1,500 employees who are sharing their passion for hospitality in the places where they live, work, and thrive.

We hope you’ll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.