Reservations Specialist - The Westin Riverfront Resort & Spa
Are you motivated, detail-oriented, and passionate about creating unforgettable guest experiences? The Westin Riverfront Resort & Spa is seeking a Reservations Specialist to be the welcoming voice of our property—the first point of contact for all guests, including VIPs. In this role, you’ll create a personalized, seamless booking experience that sets the tone for an exceptional stay.
As a Reservations Specialist, you’ll manage phone and email inquiries, accurately process reservations, and provide thoughtful recommendations tailored to each guest. Success means anticipating guest needs, maintaining attention to detail, and collaborating across departments to ensure every arrival is flawless.
Key Responsibilities:
Respond promptly to all reservation requests via phone and email, delivering professional, friendly, and knowledgeable service.
Accurately create, modify, and cancel reservations in the property management system, ensuring guest profiles, special requests, and billing details are complete and correct.
Process payments securely, issue confirmations in a timely manner, and communicate VIP notes or special requests to relevant departments for a seamless pre-arrival experience.
Share in-depth knowledge of accommodations, amenities, promotions, and local offerings to help guests customize their stay.
Collaborate with front office and guest services teams to quickly resolve concerns, enhance guest satisfaction, and ensure a smooth experience from booking through arrival.
Perks: Career development, Wellness Incentive (Epic Merchant Pass or end of season bonus, based on start date)a set schedule and Marriott room discounts
Location: The Westin Riverfront Resort & Spa - Avon, CO
Employment Type: Full Time, Year Round
Start Date: ASAP
Pay Range: $22-$23/hr
Schedule: Monday-Friday, 9am-5pm
Job Closing Date: 1/5/2026 or when filled
Our ideal candidate has a high school diploma or equivalent and brings experience in sales or customer service, preferably within the hospitality or travel industry. They are highly organized with strong time management skills, able to prioritize tasks effectively while collaborating closely with the Group Reservations Agent and other team members. Attention to detail is a must, especially for data entry and maintaining accuracy in reservations, and they possess a genuine passion for delivering exceptional customer service, anticipating guest needs, and resolving concerns promptly and professionally.
Benefits:
In addition to onsite parking, our benefits package is designed to enhance your overall experience and well-being. Enjoy Marriott Hotel Discounts Worldwide, a Winter Incentive Program for full-time employees, and generous Paid Time Off year-round. Choose from three Health Insurance plans, along with Dental, Vision, & Accident Insurance, and Life Insurance, all available for full-time staff. We offer a 401(K) Plan with a discretionary employer match, along with affordable $8 Employee Lunches. Our commitment to your growth includes Career Development Trainings and Discounted Gym Memberships at The Athletic Club Westin. You’ll also benefit from Discounts at Eye Pieces, Corporate Discounts through Perk Spot, a Sabbatical Program, and a $500 Referral Program. Join us and experience a comprehensive benefits package that supports your professional growth and personal well-being!
Why East West:
At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.
We hope you’ll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.