Resident Services Coordinator - Four Hundred Third

The Resident Service Coordinators are the familiar faces providing a welcome greeting to all residents and guests. In order to provide a resort level of service, the Resident Service Coordinators will be responsible for upholding the highest standards of professionalism. Some of the job responsibilities include; answering telephones, assuring building access and key control as well as security, logging deliveries for residents and coordinating package pick-up and delivery, providing neighborhood information and responding appropriately in emergency situations.

Positions Available: Part Time (Sunday 9-4pm & Monday 2-9pm + fill ins as needed)

Hourly rate: $21 - $23 DOE

Benefits & Perks: 

We offer a comprehensive benefits package, health insurance with three plan options, and dental, vision, and accident insurance. Life insurance, and a 401(K) plan with discretionary employer match are also provided. Enjoy paid time off, paid sick time, and career development training. Employees receive discounts at Eye Pieces & Venture Sports, and corporate discounts through Perk Spot. Additional perks include a sabbatical program, a $500 referral program, and an employee assistance program.

Posting Closing Date: 7/31/25 or until filled

• Deliver the Four Hundred Third Condominium services to residents and guests per the Amenities/Services Offering Summary
  • Delivery shall be by telephone, electronically or face to face
  • Provide these services in a professional, respectful, timely & positive manner
  • Assure compliance with Four Hundred Third Condominium Policies and Procedures
• The Resident Services Coordinator staff shall strive to achieve the following standards 100% of the time
  • Present a professionally dressed appearance in accordance with Four Hundred Third Condominium guidelines
  • Present a clean and well-groomed appearance
  • Present a positive and non-defensive attitude with all residents, guests, vendors and staff
• Assure proper security for the residents, their guests and the facility
  • Monitor the property via security cameras as well as firsthand observation
  • Assure that guests and vendors login and escort procedures are adhered to
• Resolve resident and guest problems, issues, inquires and concerns
  • Obtain all relevant information in order to fully understand the situation
  • Seek appropriate assistance as necessary
  • Resolve the situation to the satisfaction of the resident
  • Follow up with the resident, where appropriate, regarding closure or next step
• Report/log all maintenance requests, including those from residents, staff, and observations
• Update and maintain Four Hundred Third Condominium operations and resident information and communication system.
  • Assure accurate resident, guest and vendor information
  • Assure accurate scheduling (enter the date, are, event and special requests)
• Handle all emergencies according to the property’s Emergency Response Plan (ERP), Standard Operating Procedures and by calling 911 when appropriate
• Ability to gain & retain trust of internal and external customers
• Hands on, no job is beneath me approach 
• Resident Services Coordinator staff shall be well versed with
  • The Amenities/Services Offerings at Four Hundred Third Condominium
  • The Four Hundred Third Condominium Policies and Procedures
  • The Engineering Program
  • The Community Events in the Denver Metro area in general 

      Education and/or Experience

• Experience in customer service/administrative field i.e. hotel, property management, F&B, retail, receptionist.  High School Diploma or equivalent.

      Language Skills

• Ability to read and comprehend instructions, correspondence, and memos.   
• Ability to write correspondence emails. Ability to read and interpret documents in English such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to effectively listen and comprehend homeowner, guest or vendor requests and concerns.
• Ability to speak effectively before groups of customers or employees of organization in English.
• Knowledge of Spanish a plus.

Equipment Utilized

• Computer and desk phone, key bank machine      

Computer Operations

Word, Excel, Building Link, Outlook, fob system, Internet Explorer

Mathematical and Reasoning Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.