Resort Experience Supervisor - The Westin Riverfront Resort & Spa
Join our Team at The Westin Riverfront Resort & Spa, managed by East West Hospitality, named Best Property Management by Best of Vail Valley.
We pride ourselves on providing the best hospitality experience in the Valley, and we are looking for a guest-focused and organized leader to join us as our Resort Experience Supervisor.
This role contributes to the overall resort's success by ensuring informed and efficient communication with guests before and during their stay regarding concierge assistance.
- Supervise two concierge agents with their day-to-day duties to ensure performance standards are meet.
- Interact with hotel guest and provide recommendations to local attractions and restaurants and then assist with booking the guest.
- Be a liaison between local business and our property.
- Communicate effectively with the rest of the front office team.
- Complete a monthly events calendar
- Complete seasonal activities/restaurant list for the property to use.
- Ensure hotel welcome letter is up to date, and sent out to all arriving guest.
Location: The Westin Riverfront Resort & Spa - Avon, CO
Start Date: ASAP
Employment Type: Full Time, Year Round
Schedule: Varies. Team's hours of operation are 8am-8pm
Pay Rate: $22+/ hour DOE + Commission
- 2-years concierge or similar guest service experience.
- 2-years supervisor or manager experience.
- Efficient with Microsoft and other computer applications.
- Local area knowledge is a plus
Benefits & Perks:
- Marriott Hotel Discounts Worldwide
- Corporate Discounts with Perk Spot
- Health Insurance - Choose from three plans!
- Dental, Vision, & Accident Insurance
- Life Insurance
- Winter Incentive Program
- 401(K) Plan with Employer Match
- Paid Time Off & Paid Sick Time
- Career Development Trainings
- Discounted Gym Membership at The Athletic Club Westin
- Discounts at Eye Pieces & Venture Sports
- Uniform Dry Cleaning
- Sabbatical Program
- $500 Referral Program
- Employee Assistance Program