Spa Concierge

Spa Anjali, located in the Westin Riverfront Resort & Spa and managed by East West Hospitality, is in the market for a Spa Concierge. The Spa Concierge position is an extremely important position within the spa and spa boutique; with goals of providing exemplary service to guests and promoting a positive workplace culture. This position assumes a pivotal role in all logistical operations relating directly and indirectly to overall guest satisfaction and ultimate success of the spa boutique. Given the integral nature of the position, the Spa Concierge demeanor must be reflective at all times of the highest standards of professionalism. If you like working in a fun fast paced luxury work environment with a focus on spa and wellness, we want to meet you! 

Duties Include:

• Uphold Spa Excellence: Arrive on time, follow all policies and procedures, maintain cleanliness, manage spa opening/closing, and work flexible shifts, including weekends and holidays.
• Retail and Merchandising:  Merchandise, label, and stock products, actively upsell to enhance guest experiences, ensure accurate POS transactions, and meet or exceed retail goals.
• Guest Service: Answer phones, inform guests about services, book appointments, assist with retail selection, and ensure guest satisfaction at check-out, addressing concerns as needed.
• Spa Operations Support: Monitor cleanliness of spa areas, assist in other spa departments, promptly report service issues, and maintain organized workspaces.
• Administrative Responsibilities: Communicate with spa management, complete daily checklists, stay informed about treatment products, and report on facility needs and employee updates.

Location: Spa Anjali, Westin Riverfront Resort & Spa in Avon, CO

Start Date: ASAP

Employment Type: Part Time Year Round and Full Time Year Round

Pay Rate: $20 / hour + retail commission

Schedule:?? Must be able to work weekends and some holidays

Successful candidates will possess a high school diploma or equivalent, with strong interpersonal skills and a deep commitment to guest service. They should demonstrate exceptional organizational abilities, maintaining control and multitasking efficiently in a fast-paced environment. The ability to solve problems quickly and effectively is essential. While retail experience is preferred, candidates must have intermediate computer skills, proficiency in English (both oral and written), POS experience, and strong mathematical reasoning skills.

Benefits & Perks:

Our employees enjoy a range of exceptional benefits, including Marriott hotel discounts worldwide, a 401(K) plan with discretionary employer match, and access to career development training. They also receive a free gym membership at The Athletic Club Westin, discounts at Eye Pieces & Venture Sports, and corporate discounts through Perk Spot. Additional perks include a sabbatical program, a $500 referral program, an employee assistance program, discounts at the spa boutique, and a complimentary treatment of the month.

Why East West Hospitality:

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.