Job Description

Date Posted:
6/10/2024
Location:
The Westin Riverfront Resort & Spa
City:
Avon
State:
CO
Country:
United States of America
Category:
East West Hospitality

 

Are you a dynamic leader with a passion for the spa industry? Do you excel in creating exceptional guest experiences while driving financial performance? If so, we invite you to become a key player in Spa Anjali's success as our Spa Operations Manager. In this pivotal and multifaceted role, you will oversee the seamless functioning of both the Spa Concierge and Salon Services teams, ensuring our spa operates at its optimal potential.

Join us and be part of an inspiring and supportive environment where you can thrive and make a difference.

 

Duties include:

Team Leadership:

  • Interview, hire, train, schedule, supervise, coach, motivate, discipline, discharge, and give fair and objective performance evaluations to employees for salon services and spa concierge teams.
  • Responsible for performing Manager on Duty tasks for Spa and Club, including (but not limited to) opening and closing the spa, addressing staff and guest concerns in a professional manner, and supporting staff to achieve a highly functioning team.
  • Payroll processing for staff.

Guest Experience:

  • Responsible for the effortless and seamless movement of guests in and out of the spa and providing exceptional levels of guest service throughout the guests’ visit.
  • Ensures team is securing and booking reservations for the overall health and profitability of the spa.
  • Coordinator for wedding bookings and group events, liaising with clients to plan and execute memorable spa experiences for special occasions.

Financial Management:

  • Assists with the creation of departmental retail and salon budgets. Analyzes and oversees budget monthly. Reports P&L monthly.
  • Supports organizational policies and goals and collaborates to develop policies and goals for the department.

Retail Operations:

  • Manage the procurement and merchandising of spa products, curating a range of high-quality items for sale in the spa boutique.
  • Formulates pricing strategy for merchandise to maximize profitability of spa operations. Inventories all retail merchandise accurately. Coordinates sales promotions and activities internally and externally.

Administrative Duties:

  • Ensures accurate record keeping for all spa functions.
  • Confers and cooperates with other staff members and department heads to ensure coordination of activities

 

Location: The Westin Riverfront Resort & Spa, Managed by East West Hospitality - Avon, CO

Start Date: ASAP

Employment Type: Full Time, Year Round

Pay Range: $70,000 - $75,000/annually, plus up to 10%  annual bonus potential

 

  • Bachelor’s degree in hospitality management, business or like asset; OR equivalent industry experience; OR equivalent combination of education and experience required.
  • Spa experience in a luxury hotel environment preferred.
  • Manager experience preferred. 
  • Self-motivated, ability to multi-task and lead others required.
  • Ability to effectively communicate with guests and associates in a friendly and positive manner both in written and verbal communication. 
  • Ability to read, analyze and interpret communication from guests and associates.  Expertly respond and resolve complaints from guests and staff.
  • Proficient in Microsoft Office, Word, Excel, Outlook.  Website and Internet knowledge.  Experience in current spa software preferred. 

 

 

Benefits & Perks:

  • Marriott Hotel Discounts Worldwide
  • Paid Time Off
  • Health Insurance - Choose from three plans!
  • Dental, Vision, & Accident Insurance
  • Life Insurance
  • 401(K) Plan with Discretionary Employer Match
  • Winter Incentive Bonus
  • Career Development Trainings
  • Discounted Gym Membership at The Athletic Club Westin
  • Discounts at Eye Pieces & Venture Sports
  • Corporate Discounts with Perk Spot
  • Sabbatical Program
  • $500 Referral Program
  • Employee Assistance Program

 

 

Why East West Hospitality:

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.

We are: Entrepreneurial, Local, Transparent, Supportive, Personal, and Collaborative.

Based in Colorado, East West Hospitality has more than 35 years of success managing some of the world’s favorite resort communities and urban centers. We specialize in association, rental and property management, hotels, spas, fitness, restaurants, and retail operations with locations in Colorado, South Carolina, California, and Hawaii. We have over 1,500 employees who are sharing their passion for hospitality in the places where they live, work, and thrive.

We hope you’ll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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